Current jobs related to Technical Success Support Analyst - Sterling - PingWind Inc

  • IT Support Analyst

    1 week ago

    Only for registered members Detroit Full time $80,000 - $120,000 per year

    WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for ...

  • Technical Support Analyst

    6 days ago

    Digital Technology Solutions Detroit $55,000 - $85,000 per year

    DTS is looking for experienced Technical Support Analyst for a Direct Client position · Role description: · Top Skills & Years of Experience: · Minimum of three (3) years of desktop/computer support experience · A Certification preferred · Prior experience with VoIP, audiovisual ...

  • Technical Support Analyst

    6 days ago

    Sintel Southfield Weekdays $55,000 - $85,000 per year

    Location: Southfield, MI | Hybrid Model · Hybrid Model: On-site twice a week · Schedule: Monday to Friday · Eligibility: U.S. citizenship or Green Card required · About the Role · Sintel Americas is seeking Technical Support Analyst to join our team in Southfield, Michigan, supp ...

  • Procurement Support Analyst

    6 days ago

    Eteam Southfield Contract $52,000 - $104,800 per year

    Job title:- Procurement Support (Data Entry Specialist) · Location: Southfield, MI 48033 · Duration:- 12 Months · Pay rate: $20/hr Looking for someone who can do data entry. An added plus is procurement and SAP experience. · Qualifications: · This is a HYBRID position once full ...

  • Desktop Support Analyst

    6 days ago

    Salesforce Southfield Full time $45,000 - $85,000 per year

    description · diagnose and resolve technical issues related to hardware, software, and network connectivity for end-users. · install, configure, and maintain it equipment, including desktops, laptops, printers, and mobile devices. · provide support for both windows and macos oper ...

  • IT Support Analyst I

    6 days ago

    H.W. Kaufman Group Farmington Hills FlexTime $55,000 - $85,000 per year

    The IT Support Analyst is an in-office position on the H.W. Kaufman Service Desk Team, dedicated to supporting internal employees. This role involves providing both on-site and remote support. · 1 years of experience in Information Technology and business/industry preferred · Exc ...

  • Technical Support Analyst

    6 days ago

    Techgene Solutions Detroit Contract $80,000 - $105,000 per year

    Job Title: Information Technology Programmer/Analyst P11/12 · Location : Detroit, MI · Summary · This position provides technical support for computer hardware, software, and network systems. You will help fix problems, install and maintain equipment, and support users both remot ...

  • IT Support Analyst I

    5 days ago

    Burns & Wilcox Farmington Hills FlexTime $40,000 - $80,000 per year

    Maintenance, installation, and troubleshooting of computers and peripherals, training on company-supported applications, and asset shipment · Record, track, and document all incidents and resolutions in the ITSM Platform · Document processes and procedures for non-incidents such ...

  • Application Support Analyst

    6 days ago

    Blue Chip Talent Detroit Metropolitan Area Full time $80,000 - $120,000 per year

    This Application Support Analyst role focuses on the end-to-end management of litigation and data discovery platforms. The position involves system configuration, technical issue resolution, routine maintenance, and user support across enterprise legal technologies, including maj ...

  • Technical Support Analyst

    6 days ago

    Akkodis Plymouth FlexTime, Contract $40 - $42 per year

    Akkodis is seeking a Technical Support Analyst for a 06 Month Contract position with our Direct Client located in Plymouth, MI (Onsite). Ideally looking for applicants who properly pays all accounts and posts invoices to provide accurate management reports. · Pay Range: $40 - $42 ...

  • applications support analyst

    6 days ago

    SCO Family of Services Garden City FlexTime $40,000 - $80,000 per year

    Description :Job Summary:Key Responsibilities:Serve as the first line of support for application-related issues via ticketing system, email, or phone. · Log, categorize, and prioritize incidents and service requests. · Troubleshoot and resolve basic application issues or escalate ...

  • Technical Support Senior Analyst

    6 days ago

    Cigna Bloomfield Weekdays $80,000 - $120,000 per year

    What you'll do:Design, code, test and debug BPL code to update language and functionality in the Facets Booklet System (FBS) · You'll analyze and assess and use the Case Installation Tool (CIT) mapping, which is taking CIT variables and mapping them to FBS variables · Review Stat ...

  • AMS Support Analyst

    2 hours ago

    Spectraforce Technologies Auburn Hills Full time

    AMS Support Analyst · Auburn Hills, MI (Hybrid - 3 days onsite a week) · 6 Months · Responsibilities:Strong analytical ability to quickly understand the issues, debug and arrive at solutions · Excellent communication skills (verbal and written both) · Hands on, Self-driven, Solu ...

  • Associate Tech Support Analyst

    6 days ago

    Optum Auburn FlexTime $28 - $56 per year

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impa ...

  • Legal Support Analyst

    1 day ago

    CACI International Detroit $50,000 - $75,000 per year

    Job Description · We are seeking a motivated and detail-oriented Legal Support Analyst to support the Department of Justice on critical matters. · The successful candidate will provide case management and database maintenance assistance in a litigation support capacity, utilizing ...

  • Technical Support Analyst

    1 week ago

    Digital Technology Solutions San Francisco Permanent 90000 - 120000 per year

    Job Description · We are seeking an experienced Technical Support Analyst to provide direct client support. · Minimum of three (3) years of desktop/computer support experience · A+ Certification required · About the Role · This position involves providing technical assistance and ...

  • Production Support Analyst

    3 days ago

    HTC Global Services Inc Lake Angelus, MI $90,000 - $120,000 per year

    HTC Global Services is seeking a skilled Production Support Analyst to collaborate with experts and contribute to our clients' success. This role offers long-term opportunities to advance your career with the latest emerging technologies. · Our consultants have access to a compre ...

  • Legal Support Analyst

    1 day ago

    CACI International Inc Detroit $60,000 - $80,000 per year

    Job Opportunity · We are seeking an entry-level Legal Support Analyst to support the Department of Justice on critical matters. This role involves enhancing document management skills to provide case management and database maintenance assistance in a litigation support capacity. ...

  • applications support analyst

    14 hours ago

    SCO Family of Services Garden City $72,000 - $86,000 per year

    Job Details · Description · Job Summary: · We are seeking a proactive and detail-oriented professional to join our IT team as an Applications Support Analyst. · This role requires exceptional technical skills, strong communication abilities, and the ability to work effectively in ...

  • Systems Analyst - Technical Support (31722)

    6 days ago

    Myticas Consulting Detroit Contract $35,000 - $40,000 per year

    Title: Systems Analyst - Technical Support · Type: Contract, Onsite - Detroit · Location: Detroit, MI · Travel: Local travel, 20%, company supplies vehicle and travel is during working hours. · Compensation: $35-40 · **We are only considering local candidates, please only apply i ...

  • Temporary Sales Support Analyst

    2 hours ago

    The Auto Club Group Dearborn Full time

    It's a great time to join AAA The Auto Club Group · JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD · Job Type: · Full time · Exempt/Non Exempt: · HourlyJob Description: · Temp Sales Support Analyst - The Auto Club Group · What you will do: · This role is a temporary assi ...

    • Technical Success Support Analyst - Sterling - PingWind Inc

    PingWind Inc
    PingWind Inc Sterling

    1 month ago

    Description

    We are seeking a Technical Success Support Analyst to support the Government with administering grants using a Commercial Off the Shelf (COTS) solution. As the team lead, you will be responsible for providing help desk support, including both technical and functional, monitoring issue resolution, and working closely with customers to solve problems.

    Primary Responsibilities:

    • Work as team lead, monitoring and holding the development team accountable for issue resolution per agreed-upon schedules
    • Triage customer system issues by replicating issues in the system and testing resolution in sandbox/test environments
    • Work as a liaison between customer and development teams by recording, analyzing, and triaging customer issues and managing issue communication to developers and resolution to customers
    • Capable of navigating Salesforce native pages and making changes to records or executing admin functions, including using workbench to query data for analysis
    • Become a subject matter expert on customer processes and be able to identify customer pain points and identify potential areas of improvement for the supported software
    • Respond to customer issues/questions
    • Determine and analyze user interface problems and orient users to new or changed procedures
    • Routieissues to appropriate team members and follow up as needed
    • Maintain, retrieve, and integrate information for dissemination to project stakeholders
    • Create and update client-facing user guides and training materials as needed
    • Escalar issues to Tier 2 as needed, as well as set customer expectations for follow-up
    • Host regular calls with clients to discuss ticket status and priority and any additional needs or concerns they may have
    • Host daily status calls with team of developers, Testers, and Business Analysts to hold accountable for issues they are working on
    • Lead requirements gathering for enhancement and change requests, quickly capturing and writing to client-requested enhancements (system gaps)
    • Support QA and UAT testing of newly built functionality for client

    Skills:

    • Capable of quickly learning and understanding the client's business goals, cycles, and processes
    • Tech/internet savvy and able to quickly gain expertise on new systems to guide the customer on how to serve their business needs
    • Superior multi-tasking skills and able to work well under pressure
    • Able to create training material and provide training to end users
    • Problem solver with strong ability to work alone in areas of core competence with minimal guidance
    • Excellent verbal and written communication skills
    • Ability to analyze issues and resolve problems with a quick turnaround time
    • Demonstrated ability to work in a team environment
    • Must be Customer-centric, able to quickly establish rapport with client POC

    Experience:

    • Experience with Customer Support roles required
    • Salesforce Certified Administrator certificate preferred
    • Experience using Team Foundation Server (TFS), Zendesk, and Jira preferred
    • Experience with COTS SaaS products
    • Strong skills in Microsoft Office tools, with emphasis on Excel, Word, and PowerPoint

    About Pingwind:

    PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is a VA CVE certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA Certified with offices in Washington DC and Northern Virginia.

    Our benefits include:
    Paid Federal Holidays
    Robust Health & Dental Insurance
    Options401k with matching
    Paid vacation and sick leave
    Continuing education assistance
    Short Term / Long Term Disability & Life Insurance
    Employee Assistance Program through Sun Life Financial EAP Guidance Resources

    Veterans are encouraged to apply

    Please be advised that during the interview, you will be required to keep your camera on, and your interviewer will be taking your picture for identification purposes if an offer letter is extended to you.

    PingWind, Inc. does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of Covid-19 vaccination or request and receive approval for a medical or religious exemption.

Jobs
>
Sterling Heights