- Must have a Bachelor's degree with at least a 3.0 GPA.
- Must have proficient computer skills and be able to successfully complete all levels of the call center training program.
- Excellent active listening skills in order to clearly understand members' issues.
- Must possess excellent communication skills to ensure a professional company image is projected at all times.
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Customer Support Specialist - Jackson - Blue Cross & Blue Shield of Mississippi
Description
**This role is 100% onsite in Flowood, MS. There is no remote capacity.**
The Customer Support Specialist (CSS) is accountable for providing quality service to customers seeking direction, information or assistance by conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries to ensure first call resolution is achieved.
This position is responsible for ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs.
Job-Specific Requirements:
Blue Cross & Blue Shield of Mississippi is an Equal opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We offer a comprehensive benefits package that is worth approximately one-third of the salary compensation. Our benefits program is among the best in the health care field. We are looking for employees who can bring their experience, expertise and dedication to work for our customers.
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Community Support Specialist
Only for registered members Jackson, MS
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Tech Support Specialist
Only for registered members Jackson
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Client Support Specialist
Full time Only for registered members Jackson
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Field Support Specialist
Only for registered members Jackson
-
IT Support Specialist
Only for registered members Flowood
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Support Specialist
Full time Only for registered members Pearl
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IT Support Specialist
Only for registered members Pearl, MS
-
IT Support Specialist
Only for registered members Pearl
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Certified Peer Support Specialist
Only for registered members Jackson, MS
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E-Support Specialist I
Only for registered members Jackson
-
IT Support Specialist
Only for registered members Pearl, MS
-
E-Support Specialist I
Only for registered members Jackson, Mississippi, , United States
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Tech Support Specialist II
Only for registered members Jackson
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SOESD - Behavior Support Specialist
Only for registered members Jackson County
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Customer Support Specialist
Only for registered members Flowood
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Technology Support Specialist
Only for registered members Flowood
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Customer Support Specialist
Only for registered members Flowood
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Family Support Specialist I
Full time Only for registered members Jackson
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Customer Support Specialist
Blue Cross & Blue Shield of Mississippi- Flowood
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Customer Support Specialist
Only for registered members Flowood
