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Professional IT Services Engineer III On site - New Brighton, United States - HIKINEX
Description
As a Professional Services Engineer (Tier 3), you'll be spending most of your time working in a variety of complex technical environments.
You will work to troubleshoot, diagnose, and resolve challenging technical problems, and you will serve as an escalation point for the client's project team.
You will interact regularly with customers who have a wide range of technical understanding.Experience supporting/implementing network infrastructure. Strong technical knowledge and understanding of SMB infrastructure and equipment. BS/BA preferred
Professional, Industry, and Vendor certifications are required (including MS Server MCSA, MS Desktop MCSA, SonicWALL CSSP, CCNA Routing & Switching)
Strong technical knowledge and understanding of SMB networks, infrastructure, and equipment
Ability to multi-task, prioritize, and respond with a sense of urgency
Ability to concisely document issues and resolution steps
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
Highly organized, analytical, creative and adaptive with exceptional verbal and written communication skills
Ability to thrive in a team-oriented, customer-centric environment
Exceptional ability to develop productive and positive relationships with customers and colleagues
Variable hours/flexible shifts may apply
Ability to work at Client's Partners, Inc. Corporate Office, located in the Minneapolis\Saint Paul Area
Experience in a managed service environment is required
Essential Duties and Responsibilities
This role integrates a variety of career experiences, a few of which are reviewed below.
We don't expect you to have mastered everything noted here, but your professional development will likely include at least some of these skill sets:
Work in conjunction with the Project Manager to implement projects successfully
Review the scope of work and manage the implementation of projects
Provide remote and on-site server/workstation support and maintenance
Install applications and operating systems on customer hardware
Test new products and technologies prior to deployment
Create thorough and accurate documentation on all projects and support incidents
Identify improvements associated with tools and techniques utilized by team members
Administer and support Microsoft-based customer networks
Investigate user problems and identify their source; determine solutions; test and implement solutions
Configure and install Windows networks, servers, firewalls, switches, and other related equipment
Assist personnel of other departments as a technical resource and an escalation point
Assist internal teams with inquiries regarding new and current network deployments and reconfigurations
Provide supplemental training to clients and Client's staff
Represent Client's Partners in a positive, professional, and enthusiastic manner when working with customers and staff
Support and adhere to the company's core values
Perform other duties or responsibilities as assigned or required
Knowledge Requirements
All Windows desktop and server operating systems
Active Directory, Group Policies
Exchange Server
Citrix Environments
Microsoft Office 365 and SharePoint administration
RMM platforms such as N-Able, LabTech, or Kaseya
Enterprise-class switching and wireless hardware such as Cisco, HP
Network security products from Cisco, Sonicwall, Watchguard
VMware and Hyper-V virtualization platforms
Backup products such as StorageCraft, Datto, or Veeam
SAN Storage experience with IBM, HP, EMC, NetApp, both fiber and iSCSI
Enterprise Anti-Virus platforms such as Sophos, Bitdefender, Webroot, etc.
All Microsoft Office Productivity Suites
What we offer employees:
offers a comprehensive benefits package that includes:
12 days of accrued vacation in your first year
6 days Sick time
8 hours of volunteer time
Medical, Dental, and Vision insurance
Company-paid Life, STD, and LTD
Professional Development Plan
401k with company match
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