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  • Professional Shopper - Pigeon Forge - Food City

    Food City
    Food City Pigeon Forge

    1 month ago

    Food City background
    Description

    Job Title: Personal Shopper

     

    Position Summary:

    The Personal Shopper plays a critical role in delivering exceptional customer experiences through Food City's Curbside Pickup service. This involves accurately and efficiently processing online orders, maintaining high levels of order accuracy, and providing timely and professional communication with customers.

     

    Key Responsibilities:

    I. Customer Engagement

    • Acknowledge, greet, and engage customers to share the value proposition of Curbside Pickup.

    II. Order Processing

    • Accurately and efficiently process online orders, including coordinating, prioritizing, shopping, packing, labeling, staging, and facilitating order pick-up.

    III. Communication and Relationship Building

    • Maintain accountability for freshness and accuracy of every order.
    • Municate timely and professionally with customers regarding their order status, out-of-stock items, and offer acceptable substitution products.

    IV. Operations and Compliance

    • Properly maintain all transaction and daily shift reports.
    • Scan customer orders according to company policy and maintain accountability for tendered transactions.
    • Maintain cleanliness and organization of desk and staging areas.
    • Become familiar with the Food City website to answer customer inquiries.
    • Municate special needs and requests of customers to Store Manager.

    V. Loss Prevention and Compliance

    • Avoid losing prevention audit procedures and ensure all Professional Shopper protocols are followed.
    • Know and follow all state and local laws regarding beer, wine, and/or tobacco sales.
    • Know and follow all federal and state laws regarding WIC handling.
    • Know and follow all coupon handling procedures, including digital coupons.

    VI. Quality Service

    • Ensure efficient and courteous customer service to store locations in support of the company mission to 'Run the Best Store in Town.'
    • Responsible for attending on-site work during scheduled shifts to adhere to company time and attendance policies.

     

    Qualifications:

    1. Exceptional customer service skills with an ability to maintain a customer-focused culture.

    2. Ability to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.

    3. Ability to work as part of a team and interact with customers of various socioeconomic levels.

    4. Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and have constant contact/interaction with various levels of individuals on a daily basis.

    5. Ability to attend on-site work during scheduled shifts to adhere to company time and attendance policies.

     

    About Us:

    Foocity is a privately held, family-owned company with a driving mission to 'run the best store in town.' Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Foocity has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. If you're looking for a great career or the opportunity to try something different, consider becoming part of the Foocity family.


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