IT Supervisor - San Dimas, United States - Randstad USA

Randstad USA San Dimas, United States

4 weeks ago

Full time

Description

job summary:
POSITION DEFINITION: The Information Technology Supervisor reports to the Corporate Information Technology Architecture Manager. The individual in this position has the responsibility for providing 24x7 support while ensuring the stability, integrity, and efficient operation of the Customer Information System (CIS) environment; Oracle Utilities Customer Care & Billing (CC&B). This position requires a hands-on Supervisor who leads by example, has outstanding leadership capabilities, with the ability to lead, train, develop, and motivate a team. The Supervisor serves as a liaison between the Customer Care and Billing Technical (CCBTech) team and Customer Service Center management, Operations Management, Accounting Management, and other groups within the Information Technology department as necessary to facilitate the resolution of support issues, successful rollout of new initiatives, programs, systems, and automation enhancements. The incumbent is also responsible for implementing internal controls (SOX) and procedures to ensure consistency and standardization for customer information systems.

Supervision: The incumbent supervises a team of Systems and Applications Support analysts. Key to the function is the ability of the Supervisor to provide effective leadership, including the responsibility for planning/prioritizing day-to-day work, managing the group's ticket queue, routinely evaluating employee performance, providing feedback and coaching, preparing evaluations and recommending areas for personal development and or discipline as required.

Accountability

This Supervisor must successfully coordinate the workflow and function of their team to meet overall department goals and business needs. This oversight includes, disseminating timely information to Systems and Applications Support analysts on business requirements and objectives; providing staff with ongoing coaching, skills training; and facilitating education and calibration sessions. The incumbent works in an environment of routinely sensitive and confidential issues; therefore, the person in this position must have the ability to withhold confidential information regarding internal employees and external customers. This person must be able to work independently, exercise initiative and sound judgment in the performance of the core job responsibilities of this position.

Technical/Functional Skills:

As a Supervisor over the CCBTech team, the individual must possess strong written and verbal skills to address internal customers via phone and e-mail. The individual must be organized, analytical, a capable problem-solver with the ability to manage multiple projects simultaneously and work either independently or as a member of a team. The Supervisor must also have a firm grasp of the relative software used for customer service, billing, report writing, and financial recordkeeping.

Technical Skills: o CC&B coding and development utilizing Oracle CC&B Software Development Kit

o Oracle Utilities Framework

o Reporting Tools such as Microsoft PowerBI

o MWM

o Working knowledge of Java

o Python

o SQL

o PL/SQL

o Microfocus COBOL

o Working knowledge of Linux OS

o Shell scripting

o OpenText (formerly HP Exstream)

o Automic Applications Manager

o Toad / SQL Developer

o Weblogic

Functional Skills:

Exceptional written, verbal communication, interpersonal and organizational skills, to address customers with email, letters and phone calls at all levels within the organization

Experience taking customer business requirements and developing appropriate technical solutions to meet their needs

Exceptional data analysis, correlation, process control and process improvement skills

Thorough understanding and command of the principles of coaching and feedback, with the ability to provide effective advice across a wide variety of roles, performance situations and employee personalities and learning styles

Excellent interpersonal skills with the ability to effectively motivate and inspire to higher levels of performance

Experience in developing and deploying best practices in the Information Technology function

The ability to quickly isolate root causes through analysis and problem solving skills

Skilled in facilitating continuous process improvement work teams

Ability to adapt to shifting priorities, demands, and tight timelines
location: SAN DIMAS, California
job type: Permanent
salary: $97, ,000 per year
work hours: 8am to 4pm
education: Bachelors

responsibilities:
Essential Duties and Responsibilities

This Supervisor is responsible for supporting department activities to ensure that productivity, quality and accuracy goals are met so that: Customer needs are met; Employees have the tools and information necessary to be successful in their jobs; and Business stakeholders' needs are exceeded.

Coordinates the development of applications to meet business process requirements, employ accepted change management/pilot testing procedures and retrofits application modifications if needed

Responsible for the projects complete lifecycle from project initiation through implementation

Provides user support; oversees and manages customer support issues, ensuring that 'trouble tickets' are resolved to customer satisfaction

Ensures compliance of all company policies

Plans/prioritizes day-to-day work along with longer term project activities

Manages the groups ticket queue

Sets and communicates goals and provides constructive feedback to create a high performance culture

Routinely evaluates employee performance, providing feedback and coaching, preparing evaluations and recommending areas for personal development and or discipline as required

Participates in recruiting, selecting and orientation new employees to the team

Performs others duties as assigned
qualifications:

Experience level: Manager

Minimum 10 years of experience

Education: Bachelors
skills:

Oracle (5 years of experience is preferred)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Supervisor

1 week ago

AMC Theatres Glendora, United States Part time

Job Summary · Free movies, free popcorn, flex more Assist management in the coordination of operations to achieve AMC's goals. Model and communicate expectations to all associates in a professional and safe work environment. · Benefit Summary · Build strong communication, lead ...
Senior Electrical Supervisor

2 weeks ago

SilverLinx Diamond Beach, United States

Senior Electrician / Construction Manager (m/f/d) Diamond Beach Full-time Company Introduction: With over 50 years of experience, we have established ourselves as a leading electrical contracting company in the region. Our diverse client base includes individuals, businesses, and ...
Panel Shop Supervisor

3 weeks ago

BITZER US La Verne, United States

Summary (Position Description): The panel shop supervisor will work with the panel shop fabricators to execute quality-built panels in a safe manor. The panel shop supervisor will work with Engineering on panel layouts as well as panel wiring schematics. As-Built mark-ups will be ...
Front End Supervisor

4 days ago

Michaels Los Angeles, United States Temps partiel

Store - LA-WHOLESALE, CAQue ferez-vous? · Offrir une expérience de magasinage centrée sur la clientèle en gérant et en · obtenant une exploitation de l'aire des caisses efficace et en respectant les attentes. · Diriger les processus omnicanaux. Maintenir les normes de rangement ...
ABA Supervisor

3 weeks ago

Maxim Healthcare Services Pomona, United States Contract - Full time

JOB DESCRIPTION The Intensive In-Home Worker – Masters Clinical Level assists service recipients attain the goals of the individual care plan and sustain positive behavioral changes and improvement in functionality and quality of life.Responsibilities: Demonstrates support of all ...
LVN Clinic Supervisor

1 week ago

Casa Colina Hospital and Centers for Healthcare Pomona, United States

Administrative and clinical nurse in charge of physician clinics with the responsibility and ultimately the authority to make necessary decisions, resolve problems involving nursing in the physician clinics as they arise. Responsible for the quality of nursing and patient care th ...
Elementary Campus Supervisor

3 weeks ago

Pomona USD Pomona, United States

About the Employer · The Pomona Unified School District, in partnership with parents and community, provides a well-rounded, challenging, and quality educational program that develops character and integrity. Students are equipped and empowered through academic opportunities, ca ...
Supervisor, EVS

1 week ago

Pomona Valley Hospital Pomona, United States

Position Summary: Responsible for assisting management in directing and supervising of Associates; responsible for the day-to-day activities of the EVS Department by overseeing and delegating services to maintain the hospital environment in a sanitary, attracting, and orderly con ...
RN Supervisor

4 days ago

Heritage Provider Network Covina, United States

Job DescriptionPosition Summary:Supervisor of Outpatient Case Management is responsible to directly support the Clinical Manager in overall management and oversight of Regal Outpatient Care Management Programs. The role will develop, implement and provide program oversight of Dep ...
Production Supervisor

2 days ago

Precision Castparts Corp Covina, United States

Country · United States of America · State / County · California · City · Covina · Division · Structurals · Company · Composite Horizons · Function · Operations · Workplace Type · On-Site · Position type · Full Time · Opportunity ID · 13446 · Company Profile · With more than 120 ...
Facility Supervisor

5 hours ago

Anglicare North Queensland Limited Claremont, United States

Housing & Homelessness Services (Community Services & Development) · Full time · Add expected salary to your profile for insights · Permanent, part-time position based in Claremont (48 hours per fortnight) · About us: · Anglicare Tasmania is a non-profit organisation providi ...
Production Supervisor

1 day ago

Precision Castparts Corp Covina, United States

Position Summary:The Production Supervisor for Machine shop is primarily responsible for coordinating and developing production of Aerospace Assembly and Machine Shop. This position will develop production strategies to achieve operational objectives for daily, weekly, monthly, q ...
Animal Care Technician Supervisor

3 days ago

Western University of Health Sciences Pomona, United States Full time

Job Summary · The employee reports to the Directors and manager of the Office of Animal Resources. Under minimal supervision. In this role, you will provide support to the animal resources team including developing and implementing proper processes, personnel training, providing ...
Supervisor Laboratory Section

3 days ago

Citrus Valley Health Partners Glendora, United States Full time

Current Emanate Health Employees - Please log into your Workday account to apply · Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you bec ...
Supervisor, Dispatch

3 weeks ago

Call the Car Diamond Bar, United States

Job Description · Job DescriptionJob DescriptionTITLE: Dispatch Supervisor · BASIC JOB PURPOSE: Under the supervision of the Dispatch Manager, the Dispatcher Supervisor has the primary role responsible for the oversight of a team of dispatchers. The Dispatch Supervisor is respons ...
Supervisor Laboratory Section

2 days ago

Emanate Health Glendora, United States Full time

**Current Emanate Health Employees - Please log into your Workday account to apply** · Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you ...
Sanitation Supervisor

4 days ago

Roskam Foods San Dimas, United States

**Roskam Foods** · **Position Title: Sanitation Supervisor** · **Reports to: Sanitation Manager** · **Position Description and Purpose**:Founded in 1923 and headquartered in Grand Rapids, Michigan, Roskam Foods is a leading contract manufacturer that partners with world-renowned ...
Clinical Supervisor

4 weeks ago

San Dimas Community Hospital San Dimas, United States

Overview: · **_ · **Join an award-winning team of dedicated professionals** committed to our core values of **quality, compassion and community** · **Why Prime Healthcare?** San Dimas Community Hospital**, a member of Prime Healthcare, **offers incredible opportunities to expand ...
Clinical Supervisor

2 weeks ago

McKinley Children's Center San Dimas, United States

**McKinley**:Youth, Family, and Community are what we are all about We offer a great working environment and benefits package McKinley encourages growth so that you can Be your Best H.U.M.A.N. · At McKinley employees share a set of guiding principles: We embrace a culture that is ...
Fleet Supervisor II

1 day ago

Henkels & McCoy Pomona, United States

Overview: · Henkels & McCoy West works closely with clients from diverse markets to build enduring partnerships throughout the Western United States. Our team of seasoned professionals designs, builds, manages, and maintains critical and sustainable infrastructure for the power, ...