Vice President, End User Technology: VIP Support - New York - Santander US

Description

Vice President, End User Technology: VIP Support

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You

The Difference You Make

The End User Technology VIP Support Specialist provides high-touch, white-glove technology support to Santander's senior executives, board members, and other critical business leaders. This role is accountable for delivering a seamless, secure, and reliable technology experience across all devices, platforms, and collaboration tools. Operating with the highest level of professionalism, discretion, and urgency, the specialist ensures that executive users receive proactive, world-class service in alignment with Santander's operational excellence and risk management standards.

This is a full-time, on-site position based at Santander's office located at 437 Madison Avenue, New York, NY. The role requires presence in the office five (5) days per week.

What You Bring

Executive & VIP Support

• Provide personalized, end-to-end technology support for C-suite executives, senior leaders, and other VIP stakeholders.
• Serve as the primary point of contact for technology-related issues impacting executive offices, meetings, and travel.
• Deliver white-glove service for hardware, software, mobile, and collaboration systems with an emphasis on discretion, efficiency, and communication quality.

Technology Operations & Incident Management

• Diagnose and resolve complex technical issues involving Windows 11, iOS devices (iPhone/iPad) and enterprise tools such as Microsoft 365, Teams, and Outlook.
• Support network connectivity (VPN, Wi-Fi, remote access), printers, and peripheral devices used by executives.
• Manage VIP-related incidents and requests through ServiceNow, ensuring accurate documentation, prioritization, and escalation where appropriate.
• Provide on-site and remote A/V support for meetings, presentations, and video conferences in executive offices and boardrooms.

Security & Compliance

• Ensure all activities align with Santander's Information Security and Technology Risk standards, including device encryption, data protection, and user access controls.
• Partner with Cybersecurity, Infrastructure, and Risk teams to maintain compliance with internal and regulatory requirements.
• Maintain strict confidentiality in all executive interactions and technology operations.

Continuous Improvement & Project Support

• Participate in device refresh, mobility, and collaboration technology initiatives across Santander's U.S. operations.
• Contribute to the evaluation and deployment of new tools that enhance the executive user experience.
• Identify recurring issues and recommend proactive solutions to improve reliability and reduce downtime.
• Bachelor's degree in information Technology, Computer Science, or a related field.
• 9+ Years Experience with client (PC) technologies and support services.
• 7+ years of experience in IT end-user support, including 3+ years in VIP or executive support.
• Expertise in Microsoft 365 administration, endpoint management tools (Intune, SCCM), and remote support platforms.
• Proven ability to troubleshoot across multiple environments (Windows, macOS, iOS, Android).
• Familiarity with ServiceNow or similar ITSM platforms.
• Exceptional communication, interpersonal, and problem-solving skills, with a customer-first mindset.
• Demonstrated ability to work under pressure and manage sensitive situations with tact and professionalism.
• Spanish language proficiency preferred.
• Experience supporting financial services or regulated environments.
• Understanding of enterprise networking, endpoint security, and data privacy controls.
• Customer Focus: Anticipates executive needs and delivers a seamless user experience.
• Technical Mastery: Deep knowledge of endpoint technologies, collaboration tools, and security practices.
• Integrity & Confidentiality: Manages all executive interactions with the highest ethical and privacy standards.
• Collaboration: Works effectively across Technology, Security, and Risk teams to maintain service quality.
• Adaptability: Thrives in a fast-paced, high-visibility environment with evolving priorities.

Certifications

• ITIL Foundation certification or equivalent service management training.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

What Else You Need To Know

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum: $93,750.00 USD

Maximum: $160,000.00 USD

Link to Santander Benefits

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Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next

If this sounds like a role you are interested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.

Primary Location: New York, NY, Madison Ave Corp

Other Locations: New York-New York

Organization: Banco Santander S.A.

AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO