Software Engineering Internship - Atlanta, United States - Michelin Inc

Description

Job Description

General Summary:

MICHELIN CONNECTED FLEET powered by NexTraq is a Michelin Group Company, within its Services & Solutions division. We are a player in a high-growth, competitive technology industry. Following a period of transformation and repositioning, Michelin Connected Fleet has launched a growth strategy covering go-to-market, product, and a significant investment in talent.

We help B2B fleets operate in a profitable and sustainable way. We approach fleets by business needs, helping address their most important challenges, such as:

1. Cost control

2. Safety and compliance

3. Cargo and vehicle security

4. Monitoring of cargo

5. Productivity and on time delivery

Our offer delivers an IoT solution which enables customers to manage and optimize their entire fleet. The IoT solution includes a high-performance SaaS platform and a family of embedded devices which are installed in assets and vehicles to provide real-time telemetry data feeds.

Today, as part of the Michelin group, we have 800,000 connected vehicles across Europe, North America and Latin America. Our ambition is to be the #1 global fleet management business and, as such, we are expanding into new markets.

Position Summary:

PURPOSE:

• Our North American Offer Development Team is growing, and we are looking for a proactive and enthusiastic Engineering Intern.
• Support the preparation of technical documentation detailing information related to hardware homologation, research and evaluation.
• Support the definition of test procedures for firmware, hardware and software validation ensuring the quality of the products and services provided by the company.
• Assess and diagnose technical problems searching for their root cause by employing quality tools (e.g. Ishikawa tools) and proposing an effective action plan.
• Support engineering projects related to new products and offers, following up activities related to firmware, hardware and/or software development.
• You will have the opportunity to understand our customers' needs, contribute to new product and offers development, diagnose technical hardware/firmware problems and directly impact the quality of the products and services provided by the company.
• Knowledge about C/C++ programming language be advantageous for this candidate.
• We are looking for strong candidates who are as comfortable testing and validating hardware and firmware developments, as supporting the evaluation and diagnose of technical problems related to devices. This is a unique opportunity to individually contribute to the evolution of our technical solutions.

KEY STAKEHOLDERS + CONTACTS :

• Technology Directors
• Global Technology Development Teams (EU, LATAM)
• Technical Product Owners

Reports to Technical Director

Primary Responsibilities:

HIGH-VALUE SOLUTIONS DEVELOPMENT:

• Supporting activities related to new product/offers development, presenting technical skills to do proper questions regarding the solution definition, but at the same time employing a customer centricity vision to enhance the solution value proposition for the customer.
• Promote a good synergy with global development teams to support a proper prioritization of technology development activities, always focusing on what is relevant for our customer needs.

ISSUES EVALUATION AND ACTION PLAN PROPOSAL:

• Work efficiently with technology team to assess technical issues reported by customers, after sales team and L1/L2 support areas.
• Present discipline and organization to deeply investigate root causes, as well as propose effective action plans to solve issues completely and increase customer confidence in our services.

KEY PROFESSIONAL / TECHNICAL SKILLS

Knowledge, Skills and Abilities Required:

• Hardware and firmware analysis
• Presenting (all forms), influencing + communicating
• Agility and mindset to be flexible in balancing the technical (Agile method) and the business (customer centricity)
• Ability to thrive in a fast paced, results oriented, trustworth.

KEY BEHAVIOURS

• Proactivity
• Collaboration
• Results driven
• Curiosity + problem-solving
• Perseverance + resilience

Education Areas:

• Engineering related (Electronics, Computer, Mechatronics, etc)
• C/C++ programming languages
• Hardware development knowledge as a differentiator