- Process incoming requests: Duties include sourcing all equipment for each order from warehouse and/or build space storage, image computers using MECM task sequence and complete post- process updates and quality validation for every device.
- Receive, sort, process, and store incoming and outgoing client computing-based equipment.
- Plan, coordinate and deliver equipment to numerous locations both on and off campus utilizing company provided transportation.
- Maintain build workspace inventory levels to ensure operational efficiency. Transport computer equipment within the warehouse via hand truck and/or forklift as well as between various storage locations within the depot headquarters.
- Some technical training preferred and experience in warehouse/delivery logistics.
- Team Skills: Support teammates consistently and in any way necessary to maintain a productive, energetic, efficient, and dynamic WashU IT team. Communicate effectively and frequently both verbally and in writing with other members of the team. Collaborate with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others to ensure delivery of the best solution and experience for the customer.
- Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
- Experience supporting all standard office productivity applications and computing platforms in an enterprise environment.
- Ability to understand, be accountable, and complete assigned tasks associated with projects such as system upgrades, system integration, and system administration.
- Strong customer service skills, including written and verbal communication skills.
- Ability to prioritize work load to appropriately respond to customer needs and demands.
- Ability to build and maintain rapport with technical staff, leadership and customers.
- Ability to multitask and adapt quickly to changing priorities.
- Experience with Microsoft Office; Outlook, Word, Excel.
- Ability to learn and navigate an IT service platform.
- High school diploma or equivalent high school certification.
- Missouri Class E driverâTMs license and Class I Forklift license will be required within one month of start date if not already obtained prior to hiring.
- Up to 22 days of vacation, 10 recognized holidays, and sick time.
- Competitive health insurance packages with priority appointments and lower copays/coinsurance.
- Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.
- WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
- Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more
- We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? WeâTMve got you covered.
- WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
Computer Assembly and Logistics Assistant – WUIT - SaintLouis, United States - Washington University in St. Louis
Description
Details
Posted: 22-Nov-23
Location: St. Louis, Missouri
Type: Full-time
Salary: Open
Categories:
Food Services/Hospitality/Events
Staff/Administrative
Internal Number: JR78356
Scheduled Hours
40
Position Summary
Under moderate supervision, this position will handle the receipt, configuration and redistribution of client computing systems and accessories for all university staff and faculty. This role requires an exceptional attention to detail, advanced multi-tasking skills, the capability to lift 20 to 50lbs regularly while moving safely and frequently as well as a clean driving record.
Job Description
Primary Duties and Responsibilities
Preferred Qualifications
Required Qualifications
Grade
G04-H
Salary Range
$16.08 – $21.47 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email or call the dedicated accommodation inquiry number at and leave a voicemail with the nature of your request.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
Wellness
Family
For policies, detailed benefits, and eligibility, please visit:
EEO/AA Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the UniversityâTMs policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
Diversity Statement
Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â" fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.
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About Washington University in St. Louis
Washington University in St. Louis, a medium-sized, independent university, is dedicated to challenging its faculty and students alike to seek new knowledge and greater understanding of an ever-changing, multicultural world. The University offers more than 90 programs and almost 1,500 courses leading to bachelor's, master's and doctoral degrees in a broad spectrum of traditional and interdisciplinary fields, with additional opportunities for minor concentrations and individualized programs. The faculty is composed of scholars, scientists, artists and members of the learned professions. They serve society by teaching; by adding to the store of human art, creativity, understanding, and wisdom; and by providing direct services, such as health care.
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