Client Care Coordinator - Van Nuys - Libertana

Description

Job Description
Position: Client Care Coordinator
Reporting To: Respite Manager
Work Type: Hybrid
Pay Range: $26 -$30 Hourly
Travel required throughout LA county on a regular basis. Must be comfortable working with elders and going to their home to complete in-person assessments.
POSITION SUMMARY:
The Client Care Coordinator acts as a vital liaison between Libertana and its clients, ensuring high levels of customer satisfaction through professional communication, effective problem-solving, and reliable service coordination. This role is instrumental in managing client inquiries, scheduling services, maintaining accurate records, and ensuring a smooth flow of information between clients and internal teams.
QUALIFICATIONS:

• Associate or bachelor's degree strongly preferred in health care, social work, gerontology, sociology.
• Minimum 2 years of experience in customer service, administrative support, or a related field.
• Minimum 1-3 years of experience in healthcare, senior care, or home care setting.
• Knowledge of elder care, disability support, or chronic illness management.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management abilities.
• Proficient in Microsoft Office and CRM systems.
• Ability to manage multiple tasks efficiently.
• Demonstrated empathy, patience, and a client-focused mindset.
• Familiarity with HIPAA or similar confidentiality regulations.
• Bilingual, Spanish preferred.
• Reliable transportation.
• Valid Driver's license.

ESSENTIAL DUTIES AND RESPONSIBILITES:
The following is a representation of the major duties and responsibilities of this position. The agency will make reasonable accommodations to allow otherwise qualified applicants with disabilities to perform essential functions.

• Serve as the first point of contact for clients via phone, email, or in-person interactions.
• Schedule and conduct in-person assessments for new clients, as well as follow-up reassessments.
• Educate clients on available services, program policies, and procedures.
• Create individualized care plans based on the clients' physical, emotional, and social needs.
• Collaborate with caregivers, case managers, and healthcare professionals to ensure comprehensive care.
• Maintain up-to-date client records in company EMR software systems.
• Perform routine follow-up calls and visits as needed to ensure client satisfaction.
• Communicate client needs and preferences to internal teams to ensure personalized service.
• Conduct regular audits of care plans and update as needed or as clients care evolves.
• Send out Bi-Annual surveys to clients and report results to team and management.
• Address and resolve service-related concerns or issues when possible or escalate to management.
• Ensure compliance with local regulations, company policies and care standards.
• Assist in generating reports and required documentation.
• Communicate regularly with staff and scheduling team to ensure caregiver compatibility.
• Assist with onboarding and offboarding processes for clients.
• Provide feedback or training support to caregivers based on client experience.
• Participate in internal team meetings, case reviews, and quality improvement efforts.
• Traveling/driving throughout LA, San Diego, Fresno County and surrounding areas.
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS:

• Stand, sit, talk, hear, and use of hands and fingers to operate computer, telephone, and keyboard on a frequent basis up to 20% of the time.
• Reach, stoop, kneel and bend up to 20% of the time
• Moderate amount of walking up to 10% of the time.
• Moderate amount of driving up to 50% of the time.
• Close vision requirements due to computer work on a frequent basis
• Light to moderate lifting may be required up to 25lbs on a frequent basis.
• Pushing and pulling up to 25lbs.