Customer Service Specialist - Randolph, United States - We Buy Ugly Houses - Constitution Properties, LLC

Description

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience.

• Handle inbound and outbound customer calls to schedule appointments.
• Make up to 40-50 follow-up phone calls daily -
  (No cold calls).
• Utilize scripts
• Send emails, texts, and handwritten notes to our lead database.
• Update customer interaction in CRM to ensure efficient lead management.
• Manage Multiple Excel Spreadsheets.
• Provide support to the Marketing Manager, Office Manager, and Real Estate Team.
• Assist with special projects and tasks as needed.
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints

• Bachelor's Degree or Equivalent Experience
• Flexible work schedule - 40 hours per week.
• Self-motivated, and self-directed with a track record of successful, credible lead follow-up and sales development.
• High energy and self-motivation with a "take charge" attitude to develop quality business relationships.
• Demonstrates active listening and exceptional written and verbal communication skills
• Well organized and able to handle multiple tasks at once.
• Proficient in Salesforce or other Client Relationship Management (CRM)
• Proficiency in MS Office Suite & Google Calendar.
• Curiosity and willingness to learn and grow.
• Speaks fluent and clear English.
• Must pass a CORI check.