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Guest Services Lead - El Paso, United States - El Paso Waterparks
Description
for "essential" or "functional" purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);for "analytics" purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and
for "retargeting" or similar advertising or commercial purposes, such as:
The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law.
We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.
ASM Global , the leader in privately managed public assembly facilities, has an immediate opening for Guest Services.Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.
El Paso has been recognized as a Top Performing City (Governing and Living Cities, 2017), Best Large Cities for Families (Apartment List, Jan 2017), America's Top 20 Best Value Cities (Trivago, 2016), 4th Best Place to Live if you Love the Outdoors (US News, July 2016) and #2 Safest City in America (SafeWise, Aug 2017)Position Summary
The Guest Services lead reports to the Guest Services Supervisor and is responsible for assisting in all areas of guest services department.
This role involves overseeing staff, supervising and coordinating programs and personnel to ensure highest level of customer service and satisfaction.
This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.
Welcome guests to our El Paso Waterparks in a warm friendly manner.Assists in overseeing daily operation of the guest services department.
Assists in coordination of department schedules.
Ability to problem solve and react quickly to guests needs.
Complete daily tasks and checks lists regarding cash handling, opening, and closing procedures as needed.
Ability to implement strategic sales initiatives as trained by Guest Service supervisor or Management.
Ability to implement strategic sales initiatives training with Guest Service staff members.
Ensures Guest Services employees rotation and breaks are done efficiently.
Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies.
Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.Ability to assist with and/or act as the host for daily operations for birthday parties, Cabana Rentals, or any Special Groups or events.
Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales and Food & Beverage.
Responsible for the care and upkeep of issued equipment.Participate in service training programs for safety, and customer service.
Serve in a public
information/relations
capacity.
Report irregularities, discrepancies, damage, and loss of property and safety concerns promptly to supervisor.
Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
Stay current with all training policies and procedures.
Complete all required company trainings and compliance courses as assigned.
Adheres to company standards and maintains compliance with all policies and procedures.
Welcome and ensure that guests receive outstanding customer service by providing a friendly, fun, safe environment.
Maintains high standards, positive attitude, and professional appearance.
Attend staff meetings and daily stand-ups. Develop and maintain a harmonious working relationship with all other departments.
Work extended and/or irregular hours including nights, weekends and holidays as needed.
Performs other related duties as assigned.
Qualifications & Skills
Must be 16 years of age or older required.
Ability to understand and follow verbal directives and written directions.
Bilingual (English and Spanish) preferred.
When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
Effective Communication and interpersonal skills
Must be able to obtain or have a current Texas Alcoholic Beverage Commision (TABC) certificate and Food Handler's card.
Must be able to work a flexible schedule, including nights, weekends, and holidays.
Ability to demonstrate basic cash handling procedures.
Computer knowledge and typing skills
Working towards a High School Diploma or GED preferred
1-2 years in customer service and/or related field.
Computer Skills
Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred.
Experience in operating a POS (Point of Sale) System preferred.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical requirements include the ability to communicate verbally, walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation.
Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time.Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
Comfortable working outdoors in various weather conditions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.
Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
This position offers a competitive salary. Please send a copy of your most recent resume.Applicants that need reasonable accommodations to complete the application process may contact-
ASM Global is an Equal
Opportunity/Affirmative
Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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