Patient Account Liaison - Maitland, FL, US, United States - Complete Care Centers, LLC

Description

Summary of duties: Responsible for analyzing patient accounts, assisting with questions, and payments, and following up on outstanding patient balances.

Duties & Essential Functions: Reasonable accommodation may be made to enable individuals with disabilities to perform job-related functions.

• Provide exceptional customer service to patients, addressing any questions or concerns regarding their accounts. Make the patient the priority.
• Contact patients via phone, email, or mail to collect payment for services rendered.
• Review and analyze patient accounts receivable to identify outstanding balances.
• Resolve any billing or payment discrepancies with patients, insurance companies, or other third-party payers.
• Educate patients on insurance coverage and payment options, ensuring they understand their financial responsibilities.
• Collaborate with Insurance and Legal accounts receivable teams.
• Monitor and follow up on outstanding patient balances, applying appropriate collection strategies as needed.
• Update patient records and billing systems with accurate and up-to-date information.
  

Education: High School Diploma or GED.

Skills/Experience:

• Knowledge of medical billing/collection practices.\
• Knowledge of computer programs.
• Knowledge of business office procedures.
• Ability to operate a computer and basic office equipment.
• Ability to operate a multi-line telephone system·
• Skill in answering a telephone pleasantly and helpfully.
• Ability to read, understand, and follow oral and written instructions.
• Must be well-organized and detail-oriented.

Environmental/Working Conditions: Normal office environment. Occasional overtime may be required and/or hours may be shortened as business needs dictate.

Physical Demands: Requires sitting and standing associated with a normal office environment. Manual dexterity is needed for using a calculator and computer keyboard. This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, skills and working conditions may change as needs evolve

Hours: 8:30 am-5:00 pm Monday - Friday
PM20

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