Service Manager-Retail Tire Store - Stillwater - Take Ten Tire

Description

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Please make sure you read the following details carefully before making any applications.

Position Summary

The Service Manager is a working leader responsible for overseeing the technical quality, efficiency, and customer service performance of the service department.

This role is ideal for an experienced automotive technician seeking to transition into a management position while remaining actively involved in shop operations.

The Technical Service Manager ensures repairs are completed safely, accurately, and efficiently, mentors technicians, and supports overall shop performance.
Key Responsibilities

• Provide technical leadership and oversight for automotive repair and maintenance operations
• Serve as a hands-on mentor and coach to technicians, especially entry-level and developing team members
• Assist in diagnosing complex vehicle issues and support technicians in problem-solving
• Perform repair and maintenance work as needed to ensure quality, efficiency, and customer satisfaction
• Ensure repairs and services meet company quality standards and manufacturer specifications
• Support customer service by working closely with service advisors and management to resolve technical concerns
• Monitor workflow and help manage shop productivity and turnaround times
• Promote and enforce safety standards and proper shop procedures
• Assist with technician training, development, and performance feedback
• Support inventory control related to tools, equipment, and shop supplies
• Communicate operational issues, staffing needs, and performance trends to the Location Manager
• Contribute to continuous improvement initiatives that enhance efficiency and service quality

Requirements:

Technical Skills & Experience

• Strong working knowledge of

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• Automotive and light truck repair and maintenance
• Alignments and suspension systems
• Brake systems
• Engine and electrical diagnostics
• Heating and air conditioning systems
• Ability to troubleshoot and diagnose complex mechanical and electrical issues
• Experience using diagnostic tools and shop management systems preferred

Qualifications

• Minimum of 5 years of experience in the automotive repair industry
• Proven background as an automotive technician working on autos and light trucks
• ASE certification preferred but not required
• Valid driver's license with a satisfactory driving record
• Demonstrated solid and reliable work history
• Leadership mindset with a willingness to lead by example
• Strong communication and interpersonal skills
• Ability to work in a fast-paced shop environment

Core Competencies

• Technical expertise and problem-solving
• Coaching and mentorship
• Customer-focused decision-making
• Accountability xhmxlyz and reliability
• Team leadership and collaboration

Work Environment & Physical Demands

• Automotive repair shop environment
• Regular standing, walking, bending, and lifting
• Ability to lift up to 50lbs
• Use of hand tools, diagnostic equipment, and shop machinery

Compensation & Benefits

• Competitive pay commensurate with experience
• Comprehensive benefits package, including

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• Medical, dental, and vision insurance
• Supplemental Insurance
• Paid time off and holidays
• 401 (k) with company matching up to 4%
• Performance-based bonus opportunity tied to overall shop operations and results

Equal Employment Opportunity Statement
Take Ten Tire & Service is an Equal Opportunity Employer and values diversity and inclusion in the workplace.

Compensation details:
18-28 Hourly Wage

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