Office Support III/Intake Interviewer - Reading, United States - Berks County, PA

Berks County, PA Reading, United States

2 weeks ago

Description

POSITION SUMMARY:

The Intake Interviewer position is responsible for initiating a complaint for support and beginning the process of establishing cases for new clients, for Berks County Children and Youth Services, DPW, and for Berks County Juvenile through the Pennsylvania Automated Child Support Enforcement System (PACSES).

POSITION RESPONSIBILITIES:
Essential Functions

File for Berks County Juvenile and Berks County Children and Youth Services, spousal, alimony, & paternity claims for clients referred by DPW, attorney, or walk-in. Schedule conferences for complaints received by inter-office mail from attorneys. Review and enter information to open cases for DPW, Attorneys or walk-in.
Schedule conferences for Berks County Juvenile, BCCYS and Walk-in, Generates 30-day notices for DPW in order for client to appear and file a complaint. Prepare Court notices and sends documentation to appropriate parties. Docket and prepares documents for imaging.
Answer calls and return messages from current clients regarding the status of their case. Answer calls and questions from potential clients regarding the child support process.
Screen cases to determine the defendant's ability to pay support by researching the Department of Public Welfare system and prison release information. Prepare orders to Dismiss or refers the case to Establishment Officer for Dismissal.
Prepare Orders to Appear and Affidavit of Personal Service through PACSES.
Perform intake interviews by reviewing the Intake Questionnaire with the client and entering the information. Docket and prepare the documents for imaging.
Locate absent parents through multiple resources such as CIS, Prothonotary records, BCCYS records, Prison records, and Accurint.
Schedule locate interviews, generate Parent Locate Questionnaire and Plaintiff Information Requests.

MINIMUM EDUCATION AND EXPERIENCE:

High school diploma or G.E.D. certification from a recognized issuing agency.
Any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
One (1) year of general office experience.
Valid state-issued driver's license. (keep, only if applicable to the position.)

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of general office procedures and practices.
Ability to understand and execute oral and written directions.
Skill in the operation of computer software, such as Microsoft Word and Excel.
Ability to type at a rate of 47 words per minute with 85% accuracy.
Ability to independently research and investigate information.
Ability to prioritize work.
Ability to research and prepare Court documents and orders.
Ability to communicate effectively both orally and in writing
Ability to handle stress.
Physical presence in the office is required.

PHYSICAL DEMANDS:

Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle, feel objects, tools, or controls, and reaching with hands and arms.

Vision abilities required by this job include close vision and the ability to adjust focus. The employee must occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.

WORKING ENVIRONMENT:
Normal office environment

This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee.

It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.

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