Corporate Concierge - Washington D.C. - HMG Plus Inc

    HMG Plus Inc
    HMG Plus Inc Washington D.C.

    23 hours ago

    $50,000 - $80,000 (USD) per year *
    Description
    About the Job
    About HMG+
    HMG+ is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG+ consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG+ offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.
    Location: Houston, TX.
    Job Duties/Responsibilities:
    • Welcoming guests in the office lobby as the main point of contact for any visitor/guest or employee for the organization.
    • Ensuring a seamless and personal guest journey.
    • Escorting guests to their booked meeting room within the building, informing the host of the guest's arrival.
    • Understand customer's needs and provide them with 5 Star professional service.
    • Attending to guest's wishes and requirements.
    • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
    • Arrange events, excursions, transportation etc. upon request from guests.
    • Answer the phone and make reservations, take and distribute messages or mail and redirect calls.
    • Handling external and internal calls in a professional manner.
    • Assisting hospitality setting up rooms with beverages and food.
    • Manage any external catering requirements from third party vendors.
    • Booking of meeting rooms using EMS, Office Space and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted.
    • Continually monitor reception inbox ensuring e-mails are responded to in a timely manner.
    • Booking of transport for employees and clients.
    • Managing Visiting Attorney office, room bookings and visitor pass management.
    • Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests.
    • Occasional requirement to support client functions that run into the evening.
    • Always acting according to the client's standards.
    • Assist in the daily production of clients visiting attorney email.
    Job Qualifications:
    • 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail or applicable Commercial environment.
    • Outstanding guest services skills, sophisticated verbal & written communication skills.
    • Good time management skills.
    • Have great interpersonal skills and an outgoing personality.
    • Must possess a professional presentation and presence.
    • Have an excellent command of the English language, both in verbal and written communication.
    • Be highly organized and have an eye for detail.
    • Be able to work well under pressure and have the ability to act pro-actively and intuitively.
    • Ability to prioritize, work under pressure, plan ahead and anticipate problems.
    • Excellent communication skills both written and verbally.
    • To act with integrity at all times and embrace the company philosophy.
    • Relationship management and communication: ability to create and maintain strong relationships and channels of communication with key interfaces and the business.
    • Administrative skills: ability to multitask, prioritize workload and provide administrative support.
    • Customer focus: passion and ability to understand the needs of the client and provide customer service and superior client service.
    About the Company
    * This salary range is an estimation made by beBee
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