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    Customer Service Tech - Conroe, United States - D.R. Horton

    D.R. Horton
    D.R. Horton Conroe, United States

    4 weeks ago

    Default job background
    Description

    *D.R. Horton, Inc., the largest homebuilder in the U.S.,*was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website more information.

    *D.R. Horton, Inc.*is currently looking for an*_Customer Service Technician_*. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.

    *Essential Duties and Responsibilities*include the following. Other duties may be assigned.

    Evaluates homeowner repair issues to determine if they are warrantable items

    Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs

    Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting

    Schedules and manages subcontractors to make designated warranty repairs

    Ensure all repairs are completed within compliance standards

    Certifies warranty work is completed within contractor obligations

    Develop and maintain good rapport with subcontractors and homeowners

    Follows up with homeowners to ensure concerns are addressed in a timely and professional manner

    Processes charge-back documentation and invoices

    Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company

    Ability to work overtime

    Ability to travel overnight

    *Education and/or Experience*

    High school diploma or general education degree (GED)

    Three or more years related experience, including carpentry work, drywall, texture repair and painting

    Must have a vehicle capable of carrying supplies, valid drivers license and be willing to drive among designated communities in daytime and nighttime

    Excel in effective and positive communications

    Work effectively in high pressure situations

    Ability to work independently and be productive without supervision

    Ability to provide a systematic approach in carrying out assignments

    Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop

    Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Warranty applications

    Proficiency with MS Office and email

    Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance and stoop, crouch or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision and peripheral vision

    Regular exposure to outside weather conditions, moving mechanical parts, high precarious places and risk of electrical shock

    The noise level is generally loud

    *

    *Preferred Qualifications*

    Prior customer service experience a plus

    Experience with minor electrical, plumbing and HVAC repair work preferred

    Come join a winning team with a Fortune 500 company We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:

    Medical, Vision and Dental

    401(K)

    Employee Stock Purchase Plan

    Flex Spending Accounts

    Life Insurance

    Vacation, Sick, Personal Time and Company Holidays

    */Build YOUR future with D.R. Horton, Americas Builder. #WeBuildPeople2/*

    Followus on social media @hortoncareers for an inside look at our company and connect with us on LinkedIn for up to date job listings

    LinkedIn, Twitter, Facebook, Instagram

    **Job:** **Warranty*

    **Organization:** **Home Builder*

    **Title:** *Customer Service Tech*

    **Location:** *TX-Conroe*

    **Requisition ID:** *2400996*

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