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Technical Support Engineer Manchester - San Francisco, United States - PineCone
Description
Pinecone is on a mission to build the search and database technology to power AI applications for the next decade and beyond.
About the Role
Pinecone is seeking a Technical Support Engineer to join our team. This role will involve providing world-class customer service and technical support for our vector database platform. The ideal candidate will have excellent communication and customer service skills, empathy, and ethical decision-making.
They should also have a strong technical background, including experience working with two or more programming languages, familiarity with ML and AI, and experience working with two or more cloud providers.
Responsibilities:
Provide expert technical support to customers, including troubleshooting complex technical issues
Manage and resolve customer inquiries in a timely and effective manner
Build the tools and automations to optimise our workflow
Enhance our product literature by creating knowledge base articles and improving our online documentation.
Qualifications:
Bachelor's degree (or equivalent experience) in computer science or a related field
Working knowledge of ML and AI
Experience with cloud providers
Excellent written and verbal communication skills
Strong customer service and problem-solving skills
Ability to work independently in a fast-paced, team environment
Flexible hybrid working model
Opportunity to work with a world-class team of experts in ML/AI and cloud computing
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