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    Field Service Engineer - San Francisco, United States - Epredia

    Epredia
    Epredia San Francisco, United States

    4 weeks ago

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    Description


    Be a part of a global team where what we do matters At Epredia, we recognize that our talented employees are vital to our success.

    Our team is dedicated, our work is rewarding - both personally and professionally - because what we do matters.

    We seek talented individuals who will contribute to and thrive in our collaborative, diverse, fast-paced environment while demonstrating a commitment to our core values, People, Customer, Results, Continuous Learning, and Innovation.

    People
    • We win as a team.
    Customer
    • We deliver customer centric solutions.
    Continuous Learning
    • We learn and always aim to be better.
    Innovation
    • We innovate every day.
    Results
    • Results matter for all of us.

    Job Title:
    Field Service Engineer - Digital PathologyWho you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win

    Position Overview:
    Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.

    Are you an experienced Field Service Engineer looking for that next step? Epredia is rapidly growing and adding to our Services teamIn this remotely based role, you will be responsible for customer support activities, with a focus on preventative and corrective maintenance of instrumentation related to Digital Pathology.


    Location:
    This position will be based within the San Francisco area. May also need to travel to other areas of the US as needed.


    What you will do:
    Utilize proven troubleshooting processes to diagnose and resolve technical issues on a variety of electromechanical instruments.
    Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.

    Manage customer relationships, provide written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.

    Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
    Provide on-site product installation and customer training, on an as-needed basis.
    Review available technical literature to maintain an awareness of current laboratory practices and procedures.


    Qualifications & Skills:
    Bachelor's Degree in Biomedical, Mechanical or Electrical Engineering with 2+ years of field service experience preferred.
    Familiarity with Digital Pathology/Anatomical Pathology Instrumentation, optical instrumentation, networking instrumentation and Laboratory Information Systems is preferred.
    Must possess strong software skills and computer literacy.
    Ability to read, interpret and analyze schematics, assembly drawings and wiring diagrams.
    Physical requirements include the ability to lift 50lbs.
    Up to 80% travel may be required to meet customer needs.
    Must possess a valid driver's license.

    #LI-HH1TO ALL RECRUITMENT AGENCIES:

    Epredia does not accept unsolicited third-party resumes

    Building an Inclusive Culture:

    We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers.

    Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience.

    We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.
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