Front of House Support - Portland, OR, US

ABOUT US: · Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines ...

Job description

ABOUT US:

Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.

In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and Chandler, Arizona, we deliver an elevated experience to local gaming communities. 

Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.

Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance. 

Role: 

This position provides support to our Front of House operations and plays an important role in the overall daily restaurant services. Working during our peak times, this position will have a variety of responsibilities as dictated by the Restaurant General Manager. The FOH support will pivot between hosting, expediting and on the floor support and will require self-motivation and the ability to prioritize and manage tasks independently. The sum of these roles will include expediting orders, delivering orders, bussing tables, attending to, and seating customers. All facets of this role will be integral to the customer experience, therefore a focus on hospitality and strong communication skills are a must.  

Responsibilities:

• Expedite food orders as they arrive in the service window in a timely manner.
• Execute final garnish when necessary, according to our presentation specifications and deliver food to the correct tables and customers.
• Assist serving staff in by watering tables and refilling non-alcoholic beverages when applicable.  
• Package all to go orders and deliver to the guest, bartender, server, or host.
• Ensure that all items leaving the kitchens meet our plating standards.
• Maintain a clean working environment in both the FOH and in the expo window.
• Clear restaurant tables in a timely manner.
• Return clean glassware to the bar and server stations as needed.
• Ensures an adequate level of plates and flatware are available.
• Monitor restaurant floor and tables to ensure cleanliness to a level that allows for effective game play.
• This position will spend a majority of time standing and will directly interact with customers.
• Handle general customer questions as a representative of our brand, in person or via telephone.  
• Greet customers on their terms and determine how to best facilitate their request.
• Monitor our major customer entry points.
• Using and iPad, facilitate our waiting list including customer education on how our system works.
• Seat customers when tables are ready and ensure that servers know a customer has been seated.
• Monitor restaurant floor and inform appropriate staff of tables in need of assistance and help in clearing.
• Follow up with customers as needed if there is a delay in a server attending to them.
• Facilitates a clean working environment  
• Other duties as assigned.

Qualifications:

• High School diploma or GED.
• Must have valid State Food Handlers permit.
• 1 year of previous experience in the food or customer service industry.  
• Possess the ability to learn and follow standard procedures.
• Professional communication and interaction skills.
• Possess basic restaurant operations knowledge.
• Possess a strong customer experience first orientation.
• Ability to work calmly and effectively under pressure.
• Ability to read, write, and understand English.
• Possess the ability to work weekends, evenings, and holidays.
• Must be able to deal with multiple personalities in a high stress environment.
• Must work well in a team environment and individually.
• Ability to take direction from multiple sources.  
• Must have problem solving abilities, be self-motivated, and organized.
• Possess a strong commitment to quality service.
• Possess the ability to work with others to solve problems and create solutions.
• The individual must be able to transport up to 35 pounds on a regular basis and occasionally up to 50 pounds.

Location / Work Schedule

• Bellevue, WA
• On-Site

Job Type / Salary

• This is a union role represented by CWA7901. For more details about CWA7901, please visit their website:
• Part Time
• Non-exempt: Starting Wage $16.30 per hour plus tips
• Full Range: $ $18.36 based on tenure, plus tips

Benefits:

• Paid Time Off: You will accrue 1 hour of paid time off (PTO) for every 13.7 hours worked up to an annual maximum of 152 hours a year.
• Employee Discount

Equal Opportunity Employment: 

We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, caste, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.