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    Desk Side Support - Baltimore, United States - eTeam

    eTeam
    eTeam Baltimore, United States

    3 weeks ago

    eTeam background
    Description

    Pay range:
    $21-$22

    Job Description


    • Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects.
    • Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
    • Backing up and restoring user data, settings and associated systems administration activities
    • Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts
    • Assist on Incident and Problem management activities
    • Be available for On-call support on need basis & as business demands
    • Adhere to ticket response and resolution SLA's as agreed upon with the customer
    • Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
    • Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
    • Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc)
    • Strong Microsoft Operating System installation and troubleshooting skills

    Experience-based Windows support


    • Configuration/imaging
    • Installation environment
    • General Windows OS troubleshooting

    Hardware support and troubleshooting


    • Troubleshooting hardware issues
    • Replacing desktop/laptop hardware
    • Installation of peripheral devices
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