CSR I - Jackson, MS
9 hours ago
Job description
Essential Functions
- Provides quality customer service by communicating and processing transactions by phone, e-mail, chat, and written correspondence with insureds, agents, administrative assistants, mortgagees, lienholders, and other departments.
- Logs all interactions via phone, e-mail, and chat into a software application to ensure that we have a detailed interaction history logged for each interaction.
- Performs duties associated to policy billing systems. This may include but is not limited to working reports related to policies/bill accounts, submitting system issue tickets to IT, and working on other special projects as defined by management.
- Reviews and evaluates Driver and Audit Surveys and makes appropriate changes to the policy(s) based on that evaluation.
- Responsible for working transactions for multiple lines of business.
- Associate degree required or may substitute two years of closely related work experience for two years of college. One or two college accounting courses preferred.
Additional Responsibilities
- Regular and predictable attendance is required.
- Assist with special projects as defined by management.
- Process policy audits and mail.
- Review policy and billing documents for accuracy prior to mailing.
- Receive and process payments.
- Verify coverage for Claims Department.
- Process certified policy documents.
- Provide letters of experience.
- Other duties as assigned
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