Senior Manager, Engineering, Systems - Broomfield - Comtech Telecom

    Comtech Telecom
    Comtech Telecom Broomfield

    1 week ago

    Description
    Job Title: Senior Manager of Operations
    Department: Operations Engineering
    Reports to: Vice President, Operations
    Last Modified: 1/21/2026
    FLSA Status: Exempt
    Level: M3
    Location: Broomfield, CO Preferred
    Pay Range: $160,000 - $170,000 USD
    Company Overview:
    Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world's most innovative communications solutions. For more information, please visit
    Purpose:
    Our Infrastructure Operations & Engineering department is seeking a Senior Manager to join our team delivering critical life-saving solutions to mobile network operators, public safety agencies, and telecommunications carriers across North America and abroad. Our technology supports tens of millions of citizens, thousands of police, fire, and medical 911 centers, and operates in more than a dozen data centers around the world.In this role, you will work in a fast-paced, mission-critical environment with operations and engineering teams to automate, optimize, and support both on-premises and cloud-based solutions.
    The Senior Manager of Operations is a seasoned leader responsible for the availability, performance, and scalability of critical, customer-production, global infrastructure. This infrastructure hosts an integration of off-the-shelf & custom-developed, real-time media and geospatial applications used by Allerium's telecommunications and public safety customers. This individual will drive operational excellence through the design and implementation of efficient and repeatable operational processes - instilling urgency, accountability, and precision across a large, distributed operations organization.
    Responsibilities:
    • Leadership & Management:
    • Lead and mentor a global team of infrastructure operations professionals responsible for 24x7 support of production systems and services.
    • Develop a high-performance culture emphasizing accountability, technical excellence, and collaboration.
    • Foster strong cross-functional relationships with engineering, service delivery, and security teams to ensure end-to-end service reliability and performance.
    • Operational Excellence:
    • Establish and refine operational processes, metrics, and reporting that promote discipline, efficiency, and urgency in issue response and resolution.
    • Drive continuous improvement of incident management, problem management, and change management practices.
    • Champion proactive monitoring, observability, and capacity planning to prevent service degradation or outages.
    • Infrastructure Management:
    • Oversee operations for a globally distributed infrastructure environment supporting real-time communication workloads (voice, video, and signaling).
    • Manage hybrid cloud and on-prem environments ensuring consistent performance, compliance, and security posture across regions.
    • Partner with architecture and engineering teams to optimize system performance, scalability, and cost efficiency.
    • Strategic Planning & Execution:
    • Contribute to the overall infrastructure and operations strategy, ensuring alignment with business objectives and growth initiatives.
    • Develop multi-year roadmaps for operational maturity, resiliency, and automation.
    • Implement technologies and frameworks that enable operational agility and service transparency.
    Requirements:
    • 15+ years in infrastructure or operations roles, with at least 7 years managing operations teams of a similar business makeup
    • Relevant certifications such as ITIL, PMP, Microsoft, Red Hat, AWS, Cisco, Juniper, Splunk, and Solarwinds or similar are preferred.
    • Experience managing technical on-call staff delivering against high SLA requirements.
    • Experience with infrastructure that supports real-time, latency-sensitive traffic (voice, video, signaling) preferred.
    • Experience creating and enforcing operational standards and processes required.
    • Successful track record of instilling discipline, urgency, and efficiency in large operational teams through data-driven management, performance development, and process optimization.
    • Understanding high availability, disaster recovery, and observability best practices.Experience integrating off the shelf and in-house developed solutions to capture & report on fault, configuration, accounting, performance, and security data related to applications and infrastructure is preferred
    • Experience with Splunk, Solarwinds, HPOV, Netscout, and AWS cloud native data lake tools preferred.
    Education:
    Bachelor's degree in computer science, Information Systems, Engineering, or related field (Master's preferred)
    The pay range reflects the expected base salary for this position. Final compensation will be based on role, level, skills, experience, and geographic location.

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