Drone Customer Expertise Associate - Orlando
3 weeks ago

Job summary
You will be the friendly face (and voice) behind the screen, eager to help customers get what they need, fix problems fast, and keep our drone community thriving.
This role is perfect for someone with strong people skills and curiosity, ready to grow into a more technical path.
Provide customer service via HelpScout, email, phone,
and social platforms Triage common questions,
shipping issues order tracking
, RMAs Escalate complex technical issues to
the appropriate internal experts Communicate clearly
and empathetically with a wide range of customers Engage with community groups as needed Stay organized in a high-volume fast-paced startup environment Contribute to FAQs internal docs help articles as you grow Requirements What You Bring What You'll Gain Benefits Compensation & Benefits Salary Range: $45 ,000 to$55 ,000/year based on experience Health dental vision insurance (with :80% of premiums covered by the company)The People:
Job description
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