director, operations support - Tulsa, United States - ResCare

Description

DIRECTOR, OPERATIONS SUPPORT - COMMUNITY LIVINGJob Locations

ID
Line of BusinessBrightSpring Health Services
Position TypeFull-Time
Pay MinUSD $70,000.00/Yr.
Pay MaxUSD $75,000.00/Yr.
Our Company
BrightSpring Health ServicesOverview

The Director, Operations Support partners with operations to ensure qualityand integrity in services and stability and process efficiency in operationsin their assigned region.

The Director, Operations Support will, inconjunction with operations leaders, develop, implement and monitorimprovement plans related to quality audits, external survey andaccreditation results and ensure compliance with State, Federal and companyrequirements.

They will provide support to drive improvements in the qualityof service delivery and customer satisfaction. The Director, Ops Supportprovides assistance and direction for field operations in implementing,maintaining and improving service delivery processes. Provides guidance anddirection for location management and staff on matters affecting the deliveryo
Responsibilities
Analyzes available reporting and other information to identify areas in needof improvement. Works with regional operations leadership to identifypriorities, determine operational needs and recommend actions to driveimprovement
Assist in the Development, Implementation and Monitoring of CorrectiveAction and Prevention Plans. Retains approval authority for Plans ofCorrection in response to adverse survey results (e.g., condition-leveldeficiencies, etc)

Travels to locations within area of responsibility to evaluate process,delivery of care and provide education and ensure that plans of actions andprocesses are implemented following Quality Reviews and pre/post surveyreviews from accreditation, state and funding sources.

Provide detailed report of operational support provided within 2 workingdays; communicates pertinent visit findings to location leadership andupline management
Communicates with the Compliance department any reportable findings orissues identified during the site visits that could potentially put theCompany at risk
Provides expertise regarding policy interpretation, process improvementand follow-up actions required
Use data from additional sources such as audits, Critical Incidents,Satisfaction Surveys, and regulatory reviews to guide development orrevision to quality improvement goals and objectives
Reinforce the consistent utilization of the company's Risk managementsystems to maximize the safety and security of employees and those receivingservices
Conducts investigations as requested
Work with operations to ensure that Critical Incident Reports are submittedaccording to company policy and follow-up is completed in a timely fashion
Provides follow up on Critical Incidents to ensure that final outcomes areproperly documented in the CIR database and Root Cause analysis is completedas needed

Possess expert knowledge related to accreditation standards and reviewprocesses, providing technical assistance/consultation to those operationsseeking accreditation including assisting operations with maintaining ongoingdocumentation in preparation of accreditation.

Support Implementation of consistent processes for site/record reviews andquality improvement efforts
Support newly-acquired and start-up operations to fully implement companysystems
Support operations to follow procedures for measuring customer satisfactionin accordance with company guidelines.
Support operations to provide services in an ethical and lawful manner
Keeps abreast of all company policies/procedures;local/state/federal laws/regulations and applicable accreditation standards.
Serves as a liaison between field locations and support center forrecommendations in revisions or modifications of company policies asidentified.
Provides education on Company policy, operational process and procedure.
Ensures that all staff understands their responsibility with regard to theimprovement plan. Provides follow-up to validate timely resolution of actionitems.
Accountable to proactively identify issues and request assistance up-line asindicated
Researches, plans, organizes, develops and conducts training... Forfull info follow application link.
Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is

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