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Banquet Server - Rochester, United States - Oak Hill Country Club
Description
Food and Beverage
Rochester, NY, USA
Hourly
Full Time
*On shift meals, employee golf, benefits, paid time off and much more*
**Job Description:** To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the banquet experience and to provide an exceptional and memorable guest experience. Performs all serving duties while interacting with members and guests in a positive, friendly and efficient manner. **General Requirements:**
Complies with Oak Hill Country Club's Acorns of Excellence
Report to work at the scheduled time, neatly groomed and dressed in accordance with Oak Hill Country Club's appearance standards
Exceptional attention to detail
Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests
Exceptional communication abilities when interacting with associates, guests, clients and internal departments to build relationships
Able to consistently perform tasks with little direct supervision
Works harmoniously and professionally with co-workers.
A Banquet Server must provide the following items for their uniform; white long sleeve tuxedo shirt, black pants, black socks and black shoes.
**Job Requirements (Banquets):**
Provide assistance to Banquet Manager/Captains in serving of guest during banquet functions to ensure positive guest experiences
Exceptional customer service skills
Setup of banquet rooms as requested by the Manager/BEO to include glassware, silverware, linen, etc
Attend Line up meetings prior to event kick off in order to learn function particulars, including member and guest expectations and timeline
Greet and welcome guests and respond to their requests in a courteous and friendly manner
Serve beverage and food in the appropriate order to ensure consistency throughout the banquet
After banquet events, breakdown rooms, clean equipment and store in appropriate space, clean and organize banquet hallway and storage room
Carry plates, glassware and food on trays when serving guest and clearing
Be able to independently solve problems of host and guests during events
Works alongside and in conjunction with the Grill Staff and Bartenders for Club Events
Excellent oral communication and listening skills
Maintain high standards of safety and cleanliness
Being able to consistently perform tasks to insure all event components are setup and executed on time
Being able to consistently perform tasks with little direct supervision
Attend all required meetings/ trainings
Comply with Oak Hill Country Club Food and Beverage Vision and Values
In addition, other duties may be required as directed by your management
**Physical Requirements:**
Must be able to continuously sit, stand and walk a minimum of 8 hours
Must be able to bend, kneel, push and pull over the course of a shift
All employees must maintain a neat, clean and well-groomed appearance per Oak Hill's appearance standards
Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements
Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts
Must be 18 years of age
Must have a reliable form of transportation to and from work
Ability to read, write and communicate effectively in English, both written and oral
Must be able to periodically lift and carry up to 30 lbs. over the course of a shift
**Qualifications:**
**Education:** High school or equivalent education required
**Experience:**
Previous waitress, waiter or banquet server experience required
Country club experience strongly preferred
**Licenses & Certificates:**
Ability to obtain and/or maintain any government required licenses, certificates or permits
Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.
