General Manager - Morgantown, United States - Residence Inn

Description

Reports to:
Regional Director of Operations

Subordinates:
Line Level Associates and Managers


FLSA Status:
Exempt


SUMMARY:

The General Manager manages all aspects of the department including but not limited to: guest relations, reservation management, staffing, training, record keeping, and payroll in accordance with hotel policies and procedures keeping with the expectation and policies of the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Manages and monitors activities of all employees in the Front Office, Housekeeping, and Food & Beverage departments, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
Maintains a professional and high-quality service oriented environment.
Uses problem solving skills to resolve complaints, disturbances, special requests, social media reviews and any other issues that may arise
Assures all social media and brand-based reviews are responded to promptly.
Informs all staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
Responsible for scheduling within labor standard guidelines
Responsible for managing operating expenses and purchasing for all operations departments
Responsible for monthly and weekly revenue/expense forecasting
Participates in preparing annual revenue and expense budgets
Hire, train, and develop team members; use progressive discipline as needed
Profit & Loss analysis, reconciliation, and reporting
Responsible for Sales and Revenue strategies; working closely with sales teams
Weekly/Monthly communication processes to corporate staff and owners
Supervise upsell program at the front office and work as part of the yield management team to maximize revenue for the hotel
Works closely with the all departments to improve guest services and foster cross departmental communication
Monitor performance of departments by consistently completing room and public area inspections
Coordinates daily activities with hotel management team
Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
Works closely with all departments to ensure proper key controls and safety measures are maintained at all times
Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
Follows company policies and procedures at all times
Other duties as assigned by supervisor or management.


QUALIFICATIONS:

Education/Experience:
High School Diploma or GED equivalent. A minimum of 2 years- experience in team management or supervisory experience.


Skills:
Customer service
Interpersonal skills
Attention to detail
Time management
Ability to monitor staff activities and accomplishment of tasks
Adaptability
Proficient communication
Technical capacity
Decision making
Ability to read, write, and speak the English language


Working Conditions:
Will be required to work nights, weekends, and holidays
Will be required to work in a fast-paced environment


RELATIONSHIPS:

Internal:
Assistant General Manager, Front Office Manager, Department Heads, Chief Engineer, Sales Manager, line level associates and Field Operations at the corporate level

External:
Vendors: For purchasing, accounts receivable and accounts payable


Guests:
To provide customer service


PHYSICAL/COGNITIVE ACTIVITIES:
This description of physical and mental activities is not intended to describe essential job functions.

Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

The major responsibility in this position is to manage staff and procedures efficiently as it pertains to the front office of the hotel.

This person must understand the practices, techniques and technologies required in the work they are performing or monitoring.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; bend; use hands to finger, handle, or feel; reach with hands and arms; communicate verbally and hear.

Vision abilities required by this job include close vision to computer screens. The employee is occasionally required to use sense of smell. The employee could be required to lift and or carry boxes up to 15 pounds.

Reading and writing abilities are utilized to document or record all tasks delegated and completed, to order supplies, enter in reservations, submit reports or to read and understand sensitive cash handling materials.

Reasoning abilities are always utilized. Basic mathematical abilities are utilized a significant portion of the time.

This person will need to be able to react quickly in emergency situations and make decisions that may involve the safety of others or a great amount of money.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.


Brand:
Residence Inn

Address: 1046 Willowdale Road Morgantown, WV

Property Description:
Residence Inn, Morgantown

Property Number: 9474