Route Driver - Burlington - START

    START
    START Burlington

    1 day ago

    Description

    JOB SUMMARY
    Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process.

    Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.


    DUTIES AND RESPONSIBILITIES

    • Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.
    • Operating a 26' box truck, with lift gate, to complete pre-scheduled appointments.
    • Meet established daily, weekly, and monthly Key Performance Indicators.
    • Display professional appearance.
    • Track/Report pickups and deliveries using mobile or handheld device.
    • Collaborate with the program's team/leadership to identify and recommend areas of improvement.
    • Load and unload appliances with assistance.
    • The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly.
    • Perform related work as required.

    QUALIFICATIONS

    • Valid chauffeur license and good driving record.
    • - 3 years of experience operating 26-foot box trucks (with air brakes).
    • Excellent communication, customer service, and interpersonal skills.
    • Professional appearance.
    • Ability to use and operate handheld mobile or computer devices.
    • Exercises good judgment and maintain safety requirements at all times.
    • Able to lead, motivate, be diplomatic, and build positive rapport with customers.
    • Able to communicate with technical and non-technical individuals.
    • Able to work independently and with a team.
    • Able to work flexible schedule, including evenings and weekends.
    • Able to bend, stoop, and reach.
    • Must be able to pass criminal background check, drug screening, and DOT Physical.

    MINIMUM REQUIREMENTS

    • Able to work in very fast-paced environment and meet deadlines.
    • Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.
    • Ability to communicate effectively with peers, supervisors, and customers.
    • Ability to pass a DOT Physical.
    • Able to lift 75 lbs. or more and maneuver load safely.
    PREFERRED
    QUALIFICATIONS

    • 1 year of furniture or appliance delivery experience (loading and unloading).
    • 2-3 years of customer service experience.
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