Automotive Customer Service Advisor - Fayetteville, United States - Pep Boys

Pep Boys Fayetteville, United States

1 week ago

Description

****

**Automotive Customer Service Advisor**

**Requisition ID:**

**Category:** Service Desk

**Position Summary**

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

**Duties & Responsibilities**

First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customers car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.

Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.

Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.

Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.

Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.

Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.

Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.

In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.

Maintain an organized and neat shop.

Adhere to all company policies, procedures, safety and environmental rules.

Other duties as assigned.

**Knowledge, Skills, and Abilities**

High school diploma or equivalent required.

Valid Drivers License.

One year of related experience in the automotive service environment.

One year of sales experience preferred.

Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.

Strong verbal communication skills.

Strong customer service skills.

Ability to work Days, Nights, Weekends, Holidays.

**Physical Demands/Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

**Physical Demands**

Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.

Frequent standing and walking for long periods of time.

Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.

Climb up and down ladders to retrieve and stock merchandise.

Communicate effectively in person, by telephone, or by using telecommunications equipment.

Enters and locates information on computer.

Presents information to small and large groups.

Visually verifies information, often in small print.

Safely operates a motor vehicle.

Service Advisor

3 days ago

Bryan Honda Fayetteville, United States

Job Description · Job DescriptionAs a Service Advisor at Bryan Honda, your primary responsibilities would be to serve as the main point of contact between customers and the service department. You would greet customers, listen to their concerns, and document the required service ...
service advisor

1 week ago

Hendrick Automotive Company Fayetteville, NC, United States

Hendrick Chrysler Jeep FIAT (Fayetteville) · Location: 543 N. McPherson Church Rd, Fayetteville, North Carolina 28303 · Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be p ...
Service Advisor

2 weeks ago

Golden Gate Group Lumber Bridge, NC, United States Freelance

**Service Advisor (m/f/d) in Lumber Bridge, NC** · **Job Description:** · - Point of contact for our customers in the reception area · - Diagnosing malfunctions in motor vehicles · - Creating cost estimates · - Coordinating appointments with the workshop and the customer · - Proc ...
Service Advisor

1 day ago

Hendrick Automotive Group Fayetteville, NC, United States

Hendrick Chrysler Jeep FIAT (Fayetteville)Location: 543 N. McPherson Church Rd, Fayetteville, North Carolina 28303 Summary: Responsible for selling, identifying and documenting service, maintenance, and repair service for customers. Responsible for scheduling service to be perfo ...
Customer Service Advisor

2 weeks ago

Icahn Automotive Fayetteville, United States

Icahn Automotive Skibo Road [Automotive Service] As a Customer Service Advisor at Icahn Automotive, you'll: Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service; Assist in various aspects of custom ...
Automotive Service Advisor

2 days ago

Flow Automotive Companies Fayetteville, United States

Flow Nissan of Fayetteville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will trai ...
Automotive Service Advisor

2 days ago

Flow Automotive Companies Fayetteville, NC, United States

Flow Nissan of Fayetteville is seeking an experienced Service Advisor. We provide ongoing training and future career opportunities to those willing to contribute the effort and time. We prefer to promote from within our company and will help you reach your potential. We will trai ...
automotive - service advisor

4 days ago

Friendly Honda of Fayetteville Fayetteville, United States

Job Description · Job DescriptionAUTOMOTIVE – SERVICE ADVISOR - FOR THE ALL NEW FRIENDLY HONDA OF FAYETTEVILLE DEALERSHIP. · We are looking for dedicated service professionals to build our service operations and provide our customers with exceptional experiences. The ideal candid ...
automotive customer service advisor

2 weeks ago

Pep Boys Fayetteville, NC , USA, United States

Pep Boys Skibo Road [Auto Service Technician] As a Customer Service Advisor at Pep Boys, you'll: Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and service that make the customer's car run at peak effici ...
Quick Lane Service Advisor

1 week ago

Hudson Automotive Group Fayetteville, United States

Job Details · Description · $60k+ Yearly Earning Potential · Yearly Accrued PTO · Flexible Schedule · Internal Advancement Opportunities · Liberty Ford of Fayetteville ,a Hudson Automotive Company, is actively seeking Quick Lane Service Advisor to join our award-winning, ...
Lewis Auto Group Service Advisor

6 days ago

Lewis Automotive Group Fayetteville, United States

Job Description · Job DescriptionLewis Automotive Group is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset Over the years our employees have helped us become the proud recipients of a range of awards and exclus ...
Assistance (m/f/d) Sales Department South

1 week ago

Sapphire Enterprises Fayetteville, United States

ATLAS is the service company of Deutsche Vermögensberatung AG (DVAG). Working with us means being able to move many things and people - on a project level and in the interpersonal area. There are endless opportunities for creative freedom. Those who are open and curious can achie ...
Service Advisor

1 week ago

Pinehurst Toyota Southern Pines, United States

Job Type: Full-time About Us: Pinehurst Toyota/Hyundai is a well-established automotive service department committed to providing top-notch maintenance and repair services. With a dedicated team of skilled professionals, we take pride in delivering exceptional customer service an ...
express service advisor

1 week ago

Lumberton Honda Kia LUMBERTON, United States

ARE YOU SELF MOTIVATED, HARD WORKING AND EAGER TO LEARN, IF SO, WE ARE LOOKING FOR YOU. WE ARE ADDING TWO TO THREE PART TIME EXPRESS SERVICE ADVISORS. THESE INDIVIDUALS NEED TO HAVE GREAT CUSTOMER SERVICE SKILLS ON PHONES AND IN PERSON. THEY MUST BE ABLE TO TAKE INFORMATION FROM ...
USSOCOM Intelligence Support Management Team

2 days ago

Atlas Advisors, LLC Fort Liberty, NC, United States

Atlas Advisors, LLC (ATLAS) is a premier provider of intelligence and security services to national defense entities and governmental agencies. We are committed to delivering robust analytical support and security solutions to meet the high-stakes needs of our clients. · Requirem ...
Wellness Advisor

1 week ago

YogaSix - Fayetteville NC Fayetteville, United States

DESCRIPTION · Job Title: Wellness Advisor · Reports to: General Manager · COMPANY OVERVIEW: · YogaSix believes everyone deserves the mind-body experience of yoga. YogaSix offers six different class types designed to accommodate students of all levels in a way that is empowering, ...
Operations Analyst, Advisor; Senior Operations SME

1 week ago

General Dynamics Information Technology Fort Liberty, United States

REQ#: RQ168871 Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Ensure the safety and security ...
Academic Success Coach

1 week ago

Fayetteville State University Fayetteville, United States

Primary Purpose of the Organizational Unit: · The Bronco One Stop is a centralized space for students to access common student services to strengthen their ability to navigate Fayetteville State University. The goal of Bronco One Stop is to enhance the student experience with the ...
Family Readiness Support Assistant

1 week ago

Goldbelt Incorporated Fayetteville, United States

Overview · Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Goldbelt Glacier is committed to providing transformative and comprehensive health operational capabilities to support customers acros ...
procurement advisor

1 week ago

Fayetteville's Hometown Utility Fayetteville, United States

Job Description · SUMMARY OF RESPONSIBILITIES: This class performs procurement related duties at the professional level to assist PWC staff in the strategic procurement of goods, services and other products. Position is responsible for efficiently procuring items at the internal ...