Front Office Receptionist - Pittsburgh, United States - North Side Christian Health Center

Description

Job Description

Position Summary:

As the face of NSCHC, demonstrates exceptional customer service skills. Optimizes patients' satisfaction, provider time and exam room utilization through effective scheduling and registration.

DUTIES/ RESPONSIBILITIES-

• Greets all incoming patients/visitors

• Manages patient check in process for pediatric and adult patients, as well as dental patients
on occasion

• Verifies patient medical insurance prior to appointment

• Updates patient demographics and medical insurance information in eCW

• Scans medical insurance cards and ID, as well as sliding fee scale application and income
affidavit if applicable

• Determines sliding scale fee amount for uninsured patients

• Enters all data into patient profile and UDS screen

• Manages no show patients by reaching out and rescheduling their missed appointment.

• Maintains patient engagement by encouraging patients to complete Patient Satisfaction Survey
and by enrolling them on patient portal

• Collects co-pays/payments on accounts and performs daily, accurate cash reconciliation

• Answers telephones, documenting all pertinent information in patient charts.

• Schedule appointments for pediatric and adult patients, specifying exact reason for visit
within appointment notes.

• Manages phone voicemail mailboxes daily

• Scans new information for patient into eCW, including correspondence, labs, results, and
medical history

• Manages incoming faxes as needed

• Faxes referrals and correspondence to hospitals and physicians as needed

• Assist with outgoing mail and incoming mail distribution

• Assists the patient during the check-out process; scheduling next appointment, etc.

• Analyzes what patients scheduled the next day will need during registration process, and
prepares paperwork packets accordingly for each patient - brings any related scheduling concerns to
the attention of Practice Coordinator and/or Clinical Director

• End of day tasks such as printing next day's schedule, locking the front doors during weekday
evening and Saturday shifts, turning phones over to the answering service, deposit all
copay/reports in safe

• Reviews and addresses jellybeans in eCW, both addressed to self and addressed to Front Office

• May be required to participate in departmental and organizational quality improvement
projects.

• Other duties as assigned by Practice Coordinator or Clinical Director

KNOWLEDGE/SKILLS/ABILITIES-

• Must be accurate and detail oriented, possess strong organizational and time management
skills and the ability to prioritize competing tasks in a complex and fast paced environment

• Ability to work under pressure with tight deadlines

• Excellent oral and written communication skills; understanding of medical terminology

• Must have excellent people and customer service skills

• Prolonged sitting and/or standing and moving about throughout the workday; extensive
keyboarding

• Local travel between clinic sites
Position Summary: As the face of NSCHC, demonstrates exceptional customer service skills.
Optimizes patients' satisfaction, provider time and exam room utilization through
effective scheduling and registration.

• Work evening and weekend hours when needed, usually on a rotational basis with the rest of
the front office receptionists.

• Attends a minimum of one outreach event per calendar year.

• Commitment to NSCHC faith-based mission to provide care to all who request it, without
judgment.

QUALIFICATIONS (REQUIRED FOR EMPLOYMENT) -

• 1-2 years previous experience in a medical clerical role including data entry

• Proficiency in Windows Excel, Microsoft Word

• Must have basic computer skills, including with EMR (electronic medical record).

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

• Proof of COVID-19 vaccination

• Annual influenza vaccine