Service Dispatcher - Houma, LA
2 days ago
Job description
Service Dispatcher
At Oneway AC, we provide high-quality HVAC, electrical, and refrigeration services throughout Houma, LA, and the surrounding communities. Specializing in AC installation and supported by comprehensive maintenance programs, we are committed to delivering reliable heating, cooling, electrical, and refrigeration solutions to residential and commercial customers across the region.
As we continue to grow, we're seeking a highly organized and detail-oriented Service Dispatcher to join our team and play a key role in coordinating our technicians and supporting exceptional customer service.
Why Work With Us?
- You're Valued Here - As a growing, close-knit company, you're more than just a number. Your voice matters, your contributions are recognized, and you're treated as an individual member of our team.
- Forward Focus - We are actively investing in strengthening our structure, refining our processes, and implementing new strategies. You'll be part of a company that is evolving, improving, and building for long-term success.
- Career Development - We believe in long-term retention and professional growth. That's why we support our team with certification assistance, training programs, and development opportunities to help you reach the next level in your career.
Benefits We Offer
- 80% company-paid medical insurance for the employee
- Vision and dental insurance plans available for purchase
- Short-term and long-term insurance available for purchase
- 401(k) retirement plan with up to 3% company match
- Paid training support
- 6 paid holidays
- Paid vacation depending on tenure + 2 PTO days yearly
Work Hours: Monday - Friday, 7:30 am - 5 pm (including 30-minute lunch)
Pay Scale: $22 - $27 per hour, depending on experience
Position Summary: Coordinate daily service operations by answering the phones, scheduling technicians efficiently, and ensuring timely communication between customers and field staff. This role plays a critical part in maintaining workflow efficiency and delivering outstanding customer service.
Required Qualifications
- HS diploma or equivalent
- At least a year of dispatching experience, preferably in the service industry
- HVAC industry experience is a plus
- Great customer servicecommunication skills
- Strong multitasking and organizational abilities
- Proficiency with Microsoft Office
- Experience with Service Titan is a plus
- Ability to work in a fast-paced environment and prioritize effectively
Key Responsibilities
- Schedule and dispatch technicians for service calls, maintenance, and emergency requests
- Monitor technician routes and adjust schedules as needed to maximize efficiency
- Communicate with customers regarding appointment confirmations, updates, and service status
- Enter and update service information in the dispatching system accurately
- Support the service team with parts ordering coordination and job documentation
- Assist with warranty claim processing as needed
- Maintain clear communication with technicians and management
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