Business Analyst - Alameda, United States - Tata Consultancy Services

Description

Job Title
Salesforce Sr. Business Systems Analyst


Relevant Experience

(in Yrs)
7+


Must Have Technical/Functional Skills
Bachelors degree with a minimum of 7 years of experience in a business/systems analyst role working in a matrixed environment
Strong analytical skills, able to draw conclusions from data, manage information, identify trends and make recommendations
At least 5-7 years of experience supporting software development utilizing Agile Scrum, Kanban and/or Waterfall methodologies
Experience with JIRA for writing requirements (User Stories) and backlog management
Ability to plan, execute small to medium sized projects and manage global stakeholders
Minimum 2 years of experience working with a CRM, Salesforce platform (Service Cloud) preferred
Ability to create dashboards and operational reports, preferably in Salesforce Service, Power BI or Workbench
Ability to work directly with stakeholders to document business requirements
Ability to write UAT test scripts and manage completion of business partner testing within schedule
Medium to advance proficiency in Microsoft Word and Excel
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