Field Service Engineer - Houston, United States - Gatekeeper Systems

Description

Job Description

Job Description


FIELD SERVICE ENGINEER
GATEKEEPER SYSTEMS, INC.

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California.

We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees.

Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry, demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.

WHAT WE OFFER...
Join the team at Gatekeeper Systems and watch your career grow We offer competitive compensation and benefits packages that include:
Attractive total compensation package
Flexible hybrid work schedule
Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options
401(k) Plan with employer match
Generous paid time off policy
Observance of 11 paid company holidays

ESSENTIAL JOB FUNCTIONS
Work under the supervision of the Field Services Department
Quality control on both Pushout and Cart Containment Systems
Perform Go-live training for Pushout Prevention Systems
Perform Site Surveys for Pushout Prevention Systems
Provide onsite technical support, troubleshooting and service for Pushout Prevention Systems
Installations of Pushout Prevention Systems
Quality Control reporting and follow up
Pre-go-live system configuration and testing
Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues
Travel to various areas of the country to complete Installation, Service and Maintenance of the Company's Systems
Site optimization and reporting
Perform safety audits on Field Services crews to ensure proper PPE requirements are met
Assistance in the Supervision and Training of Field Service Apprentices, Field Service Technicians I and II, and Contractors
Take and follow through on directions and instructions
Adhere to the Company's standard operating procedures


QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform multiple tasks in a fast-paced environment; adaptable
Pay attention to detail
Be highly organized and efficient
Ability to take directions and follow through on instructions
Be customer focused and a good problem solver
Have good oral and written communication skills
Have good supervisory and leadership skills
Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices
Have experience with dustless concrete cutting and asphalt
Have experience installing devices in a retail environment
Have experience running wires through walls and ceilings
Have experience troubleshooting and tuning electrical devices
Have experience bending and running conduit
Have experience using power tools and scissor lifts

EDUCATION AND/OR EXPERIENCE
Minimum 5+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems
Minimum 2 years' experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts
Experience with power tools and scissor lifts.
Experience as general contractor or related fields are highly desirable.
Strong communication and collaboration skills are a must to ensure cooperation and positive results.
Proficient in Excel, Word, Outlook, and other Microsoft products


OTHER SKILLS AND ABILITIES
Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities
Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts
Highly self-aware and open to learning about personal effectiveness in the workplace and on teams
Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems
Respect for lines of communication and internal protocols
Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company.


PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets

Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 100 lbs.

Ability to use ladders within weight requirements
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Operate small and large power tools
Drive a Company vehicle and ensure its upkeeping and safety
Travel safely while upholding all pertinent laws


DISCLAIMER
This Job Description is a general overview of the requirements for the position.

It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required.

It is subject to change, in alignment with company/department needs and priorities. Presence of the job description or role does not guarantee employment.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

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