Behavioral Health and Community Programs Section Manager - Washburn - Bayfield County, WI

Description

Salary : $79, $93,683.20 Annually
Location : Washburn, WI
Job Type: Full-Time
Job Number:
Department: Human Services
Division: Comprehensive Community Services
Opening Date: 01/02/2026
Closing Date: 3/1/2026 11:59 PM Central
FLSA: Exempt
Bargaining Unit: NON
Description
To perform the management functions of the Behavioral Health and Community Programs (BHP) section in the Department of Human Services. This includes the planning, organizing, and direction of services for those who provide mental health and alcohol and other substance use services to individuals needing assistance and for our community programs including Community Support Program (CSP) and Comprehensive Community Services (CCS).
Examples of Duties
Program and Budget
1) Maintain a working knowledge of and interpret program rules, manuals, and regulations; develop and maintain policies and procedures; and develop and maintain standards to monitor compliance and evaluate quality.
2) Assist in the development of program plans and budgets, monitor plan compliance, and regularly review expenditure reports/financial statements.
3) Maintain a working knowledge of state data systems, provide operating instructions to staff users, and be knowledgeable of available reports and appropriate report use.
4) Prepare and present periodic reports to the Board and other boards/committees as assigned.
Staff Supervision
1) Evaluate staff resources and identify staffing needs.
2) Assist in recruiting, interviewing and hiring staff.
3) Provide orientation and technical training for staff using standardized procedures.
4) Assign work and provide consultation, follow up and support.
5) Conduct regular section meetings.
6) Hold regular individual conferences with staff to provide direction on task completion and consistent feedback on work performance.
7) Prepare and maintain job descriptions for staff positions.
8) Complete employee performance reviews, counsel staff to achieve effective performance, and take disciplinary action as appropriate.
9) Identify individual staff development/training needs/opportunities and submit timely recommendations for participation to the Director.
10) Promote and encourage a professional environment.
11) Provide consultation and supervision via electronic or telephonic means to agency employees during emergency response situations.
12) Provide back-up supervision for staff in other sections in the absence of the Director and section manager.
Service Delivery
1) Review reports, case narratives, billings, expense accounts, leave requests, etc. on a timely basis to ensure consistent workflow and approve documents in accordance with program regulations and agency policy.
2) Assist in identifying, developing, and maintaining resources to meet program needs.
3) Monitor accountability and efficiency of service delivery.
4) Assist in the development of contracts for service, monitor status, and provide feedback to the Director.
5) Coordinate service delivery within the department and with community resources.
6) Provide direct services in the absence of staff.
7) Assist in the resolution of complaints regarding staff or programs.
8) Provide oversight and assist as needed the processing and coordination of emergency detentions.
9) Provide insight and direction to Corporate Counsel regarding the disposition of emergency detentions.
10) Oversight and coordination of the Community Support Program (CSP) contract.
11) Provide oversight and direction to Behavioral Health Case Managers as they process Chapter 51 Emergency detentions.
12) Facilitate coordination with Corporate Counsel regarding Chapter 51 determinations and planning.
Comprehensive Community Services
1) Provides assessment/diagnosis and counseling or psychotherapeutic services based on provider preference and program needs
2) Fulfills the Service Director roles on CCS Recovery Teams. Provides back up role to the Mental Health Professional (MHP).
3) May also fulfill the Substance Abuse Professional (SAP) role if appropriately credentialed.
4) Provides mental health consultation and training to other staff and service providers as directed.
5) Maintains current accurate, and organized electronic outpatient records in accordance with organizational timelines.
6) Monitors staff billable hours or communicates barriers to Director.
7) Maintains individual client case records within service reporting procedures and as required by agency policy, state and federal mandates, and administrative codes.
8) Provide clinical supervision as needed.
Interagency Awareness, Public Relations and Community Education
1) Provide information and clarification to other sections of the department and other agencies regarding section responsibilities and activities.
2) Assist in the development of resources to deliver program information to targeted populations and the general public.
3) Serve as a member of committees or workgroups related to the function and purpose of the department.
4) Provides information and referral services in response to inquiries about community resources or information about integrated components of the human services delivery system.
5) Participates and/or facilitates section and department meetings, work related committees, and training.
6) Provides informational presentations to department staff, professionals, community groups, other agencies, and the general public related to program responsibilities, policies, and goals.
7) Assist in the development of resources to deliver program information to targeted populations and the general public.
Administrative
1) Participate in individual conferences and supervision with the Director.
2) Participate in administrative staff meetings.
3) Chair/serve on administrative and policy/procedure committees.
4) Assist in developing and updating program and personnel policies and procedures.
5) Participate in staff development/training activities to enhance supervision and program management skills.
6) Adheres to federal, state and county laws, rules, regulations, policies and procedures related to performance of duties.
7) Maintains professional development by attending training to enhance case practice skills, clinical supervision, and consultations.
8) Perform other duties as assigned.
Qualifications
1) Minimum of a master's degree from an accredited college in areas directly related to mental health services, including but not limited to clinical psychology, psychology, school or educational psychology, rehabilitation psychology, counseling and guidance or counseling psychology.
2) Hold, or be eligible to hold, a Wisconsin License as a Licensed Clinical Social Worker (LCSW); Licensed Professional Counselor (LPC); Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist upon application. Must obtain Licensure within 2 years of employment.
3) Five (5) years of experience; with at least two providing services to adults with significant mental health, substance abuse, or co-occurring needs.
4) Three years of supervisory experience, including staff development and training, or
5) An equivalent combination of training and experience that provides equivalent knowledge, abilities, and skills
6) Substance abuse treatment experience preferred
7) Valid driver's license and reliable transportation.
Physical Demands

• Ability to sit or stand for extended periods of time while performing duties
• Ability to drive.
• Light Lifting.
• Ability to work out in the field.
• Requires physical demands such as seeing, hearing, and color perception to make judgement both in the office and out in the field.

Supplemental Information
Knowledge, Skills, and Abilities

• Extensive understanding of laws, regulations, and practice pertaining to behavioral health community programs.
• Familiarity and understanding of Wisconsin Chapter 51 and the emergency detention process.
• Thorough knowledge of community human services resources and means of access.
• Ability to direct, supervise and evaluate staff and to provide effective consultation.
• Ability to effectively communicate information orally and in writing.
• Ability to carry out special and general assignments requiring organization of materials and development of procedures.
• Ability to establish and maintain effective working relationships with other employees, agencies, and the public.
• Ability to support and promote the department's goals, programs, and staff.
• Possess the skills and abilities required of Department managers related to interpersonal skills, personal/professional awareness, analytical thinking, communication skills, and organizational skills.
• Ability to be available and flexible 24/7 for emergency response, supervision of specific programs and natural disasters.
• Proficient in the use of Windows based word processing, spreadsheet and email programs and the ability to apply this knowledge to process data, analyze statistics and communicate effectively.
• Ability to become trained and supervise various State and Federal electronic data and assessment programs related to the services being supervised.
• Ability to learn and use the department's Electronic Health Record (EHR) for client record keeping and data management.

Shifts and Work Hours:
Generally, the courthouse is open from 8:00am until 4:00pm, Monday through Friday. The work week is 40 hours per week (2080 hours per year).
Insurance:
Health insurance through the State of Wisconsin Employee Trust Fund is available to employees that are eligible for the Wisconsin Retirement System. The employer pays a portion of family, and single plan premiums. Coverage is effective upon completion of one full calendar month of employment. The health insurance includes a prescription drug plan.
Both Disability and Life Insurance are available. Employer provides basic disability insurance coverage at no cost to the employee. Employee may purchase enhanced disability insurance. Employee may purchase basic, supplemental and spouse/child life insurance through payroll deduction.
Voluntary Insurances: Voluntary insurances including Dental, Vision, Accident, Critical Care, Short Term Disability and Cancer Care are also available.
A Section 125 Plan (Flexible Spending) is available.
Paid Time Off (PTO): PTO is allocated on a per paycheck basis. The amount of allocation increases with duration of employment. Generally, 80 hours of PTO are allocated upon hire. PTO may be used for any purpose.
Holidays:
New Year's Eve, New Years Day, Memorial Day, Labor Day, Veteran's Day, Spring Holiday (Friday before Easter), Christmas Day, Thanksgiving Day, Day After Thanksgiving, Fourth of July, Christmas Eve
Retirement:
Wisconsin Retirement System. The employee is responsible to contribute the statutory employee share (appx 6.95%) of retirement. An optional Deferred Compensation Program is available.
Employees are required to utilize a direct deposit account for payroll purposes. Funds may be directed into a maximum of 3 separate bank accounts.
Benefits for Management Employees may be negotiable dependent upon qualifications and experience. Benefits are subject to change at any time.
01
Are you able to meet all of the physical requirements of this position as identified in the job description?

• Yes
• No

02
Describe your approach to working with individuals in need of alcohol and drug abuse or mental health services.
03
What is the highest level of education you have attained?

• High School Diploma/GED/HSED
• Some College or Technical School
• Associate Degree
• Bachelor Degree
• Masters Degree or Higher
• Less than a High School Diploma

04
How many years of management experience do you have?

• No Management Experience
• 1-3 Years Management Experience
• 4-5 Years Management Experience
• 6 or More Years Management Experience

05
Please list any current professional licenses and/or certificates you possess.