Team Lead - Miami, United States - Nutanix

Nutanix Miami, United States

3 weeks ago

Description

Team Lead - Enterprise Command Center The Enterprise Command Center (ECC) is Millenniums first line of defense and first response against Infrastructure disruptions and failures.

The teams goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading downtime.

The successful candidate will function as the regional Team Lead for the Enterprise Command Center (ECC) in the US.

This will involve operational activities as well as providing leadership and guidance to the team all in the pursuit of Operational Excellence.

The individual will be expected to provide Operational Oversight during Major Incidents and collaborate closely with their regional counterparts. The role will also require close interaction and relationships with individuals and senior management across the organization.

The team operates 7 days a week so work flexibility will be required in order to provide effective guidance and oversight.

Responsibilities
Lead, mentor and develop US team
Identify and look at ways of improving current processes or increasing service quality
Coordinate responses to outages, communicate to users/stakeholders, and manage incident bridges / calls
Drive technology teams to address and resolve issues
Effective escalation based on situation and criticality
Troubleshoot and remediate issues within Millenniums IT infrastructure
Fulfill adhoc and scheduled operational requests
Collaborate with local and global teams to continuously share knowledge of the health of the production environment
Qualifications/Skills

Required
General understanding of technology infrastructure components and topology
Basic understanding of Enterprise Network topology (Cisco qualification beneficial but not essential)
Compute (Linux or Windows) experience
Candidates would ideally have a College Degree in an IT discipline
Excellent collaboration and interpersonal skills with the ability to collaborate in a global team environment
Excellent critical thinking and analytical skills with the ability to approach problems from multiple perspectives
Detail oriented; Demonstrable thoroughness and strong ownership of work.
Good team player with a strong willingness to participate and help others.
Some experience of monitoring tools
Experience in running incidents / situations / crisis events in a complex environment desired but not essential

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