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- Answer multi-line phone system & greet walk-ins.
- Ensure documentation is completed for new hire onboarding & reprint W2s as needed.
- Redirect customers to the pertinent department, if needed.
- Defer to management in instances of uncertainty.
- Monitor call and mail histories.
- Bilingual; English & Spanish
- High school diploma, GED, or equivalent.
- Outgoing personality, ability to communicate well and build professional relationships.
- Proven experience as a customer service representative, customer support representative, or similar.
- Experience using both languages in a professional capacity is preferred.
- Exceptional verbal communication skills in both specified languages.
- Computer literate.
- Ability to craft professional emails.
- Active listening skills and attention to minutiae.
- Professional, courteous, and forbearing.
- Well-groomed and neat in appearance.
Bilingual Customer Service Representative - Mobile, United States - FirstFour Staffing
Description
FirstFour Staffing has partnered with a reputable payroll company that is in need of a Bilingual Customer Service Representative to join their team in Mobile, Alabama.
****This is an onsite role and cannot be performed remotely.
SUMMARY
The ideal candidate will be bilingual in English & Spanish and will have strong interpersonal communication skills. They will be detail oriented with the ability to multitask while assisting clients with exceptional customer service.RESPONSIBILITIES:
REQUIREMENTS: