- Provide onsite L1/L2 support for desktops, laptops, mobile devices, and peripherals.
- Install, configure, and troubleshoot operating systems (Windows/macOS).
- Resolve issues related to Outlook, VPN, network connectivity, and corporate applications.
- Manage user onboarding/offboarding – email setup, access provisioning, asset assignment.
- Handle incidents and service requests through the ITSM tool (ServiceNow/Jira/Remedy/etc.).
- Install and upgrade software, patches, and system updates.
- Perform routine system checks and preventive maintenance.
- Troubleshoot hardware issues (HDD/SSD, RAM, motherboard, displays, printers).
- Coordinate with vendors for warranty and repair services.
- Basic troubleshooting of LAN, Wi‑Fi, routers, VPN, and network ports.
- Ensure compliance with IT security policies, encryption, and antivirus updates.
- Assist in asset tagging, inventory management, and periodic audits.
- Support video conferencing setups (Teams/Zoom/Webex).
- Maintain projectors, conference room devices, and AV equipment.
- Provide live support during business-critical meetings.
- Update asset inventory records and incident logs.
- Prepare daily/weekly status reports for IT management.
- Maintain SOPs, checklists, and knowledge-base articles.
- Strong knowledge of Windows OS, Microsoft Office 365, and Active Directory.
- Experience with hardware troubleshooting and imaging tools.
- Basic understanding of networks (TCP/IP, DHCP, DNS).
- Familiarity with ticketing tools (ServiceNow, Freshservice, Remedy, etc.).
- Knowledge of security tools (BitLocker, endpoint security tools).
- Excellent communication and interpersonal skills.
- Customer-first attitude and ability to work calmly under pressure.
- Strong problem-solving and analytical thinking.
- Bachelor's degree in IT/Computer Science or equivalent qualification.
- 2–5 years of experience in onsite desktop or IT support.
- Relevant certifications preferred:
- CompTIA A+ / Network+
- Microsoft Modern Desktop Administrator (MD-100/MD-101)
- ITIL Foundation
- SLA adherence and ticket closure rate
- User satisfaction score (CSAT)
- Asset accuracy and audit compliance
- Reduction in repeat incidents
- Proactive issue identification and resolution
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Desktop Support Specialist - Wichita - HCLTech
Description
Key Responsibilities:
End-User Support
Hardware & Software Management
Network & Security
Meeting Room & Collaboration Tools
Documentation & Reporting
Required Skills & Qualifications
Technical Skills
Soft Skills
Education & Experience
Key Performance Indicators (KPIs)
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
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Caregiver Support Specialist
Only for registered members Wichita
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Software Support Specialist
Full time Only for registered members Wichita
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Technical Support Specialist
Only for registered members Wichita
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Technical Support Specialist
Only for registered members Wichita
-
Retail Support Specialist
Only for registered members Wichita
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Customer Support Specialist
Only for registered members Wichita
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Caregiver Support Specialist
Only for registered members W May St Wichita, Kansas, United States
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Software Support Specialist
Only for registered members Wichita
-
Supported Employment Specialist
Only for registered members Wichita, KS
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Child Support Specialist
Only for registered members Wichita, KS
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Operations Support Specialist
Only for registered members Wichita
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Software Support Specialist
Only for registered members Wichita, KS
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Technical Support Specialist
Only for registered members Wichita, KS
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IT Support Specialist Intern
Only for registered members Wichita, KS, US
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Loan Support Specialist
Only for registered members Wichita
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Internet Support Specialist
Only for registered members Wichita, KS
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Internet Support Specialist
Only for registered members Wichita, KS
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Customer Support Specialist
Only for registered members Wichita, KS
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Retail Support Specialist
Full time Only for registered members Wichita
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Court Support Specialist
Only for registered members Wichita, KS
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IT Desktop Support Specialist
Full time Only for registered members Wichita