Business Development Manager - BERGEN COUNTY, NJ, Midland Park, NJ, US

Must be located in New Jersey · Our company is looking for a hard-working dedicated person to join one of our amazing teams. Come work for a rapidly growing company. Northeast Power Dry was founded in 1996, with a mission to serve our community through our company values and prov ...

Job description

Must be located in New Jersey

Our company is looking for a hard-working dedicated person to join one of our amazing teams. Come work for a rapidly growing company. Northeast Power Dry was founded in 1996, with a mission to serve our community through our company values and providing safe and results-oriented solutions. We are guided by our core values: trustworthiness, leadership, passion, acceptance, and dedication. This enables us to create remarkable employee and customer experiences. We strive to provide a great work environment with a positive culture 

What We Offer (Our Benefits)

Health & Wellness

• Comprehensive medical, dental & vision insurance (some plans fully company-paid)
• Wellness perks including counseling, financial planning, and legal assistance programs

Financial Growth

• 401(k) with company match up to 4%
• Competitive base pay + performance bonuses / uncapped commission (if sales)
• Weekly pay (for hourly/salary/ field roles)
• Travel reimbursement for work-related trips
• Referral program with bonuses

Time Off & Flexibility

• Paid Time Off (PTO)
• Paid holidays + 1 floating holiday
• Sick time that carries over year to year
• Paid holidays

Career & Perks

• Paid training and certification support
• Opportunities for advancement and career growth
• Company vehicle, gas card & iPad (for field roles)
• Uniforms provided

About the Role

The Business Development Coach and Player for the Plumber Marketing Channel is responsible for leading and scaling the business development team that drives plumber referral partnerships across the assigned territory. This role oversees Business Development Representatives (BDRs), ensuring the market builds and maintains a high-performing partner network that consistently generates quality restoration referrals.

This position combines strategic leadership, market development, and hands-on coaching to expand Northeast Power Dry footprint within the plumber channel. The ideal candidate has a proven background in business development, B2B relationship management, and field team leadership within service-based industries.

Key Responsibilities

Team Leadership & Development

• Manage, coach, and develop Business Development Representatives.

• Conduct weekly one-on-ones, pipeline reviews, and ride-alongs to ensure BDRs execute core outreach and activation playbooks.

• Foster a culture of accountability, urgency, and relationship excellence aligned with Northeast Power Dry and HighGround values.

• Partner with recruiting and training teams to hire and onboard new BDRs as the market grows.

Market Strategy & Growth

• Build and execute market expansion strategies targeting high-value plumber partners throughout the assigned territory.

• Analyze territory performance, partner data, and competitive trends to refine local strategies.

• Collaborate with marketing to develop plumber-focused campaigns, appreciation events, and partner activations.

• Ensure the market maintains a balanced pipeline of prospective, active, and retained partners.

Operational Excellence

• Oversee CRM performance and data integrity in Luxor CRM for assigned territories.

• Monitor referral flow through DASH, ensuring operational handoffs meet service SLAs and partner expectations.

• Report weekly metrics to senior leadership, including activity, referral volume, conversion, and retention.

• Partner cross-functionally with operations, marketing, and finance to optimize lead-to-job performance.

Partnership Management

• Maintain relationships with key regional and high-volume plumber partners.

• Support field reps in executing joint marketing activities, lunch-and-learns, and training sessions.

• Resolve escalated partner issues swiftly, ensuring satisfaction and long-term loyalty.

• Represent Northeast Power Dry at industry events, trade shows, and networking opportunities.

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Team Performance – BDR productivity metrics (outreach, activations, conversion rates)

• Revenue & Pipeline – Referral-to-job conversion %, partner-driven revenue, market growth rate

• Partner Retention – Repeat referral rate, partner satisfaction (NPS or equivalent)

• Operational Discipline – CRM accuracy, timely reporting, adherence to playbooks

• Leadership Effectiveness – Employee engagement, turnover rate, achievement of individual scorecard goals

Required Qualifications

• 4–6+ years in business development, field sales, or partnership management.

• 2+ years of people management experience, preferably in multi-location or regional roles.

• Exceptional leadership, coaching, and analytical skills.

• Ability to travel throughout the assigned territory as needed

Preferred Qualifications

• Experience developing referral networks and channel strategies.

• CRM proficiency (Luxor CRM experience strongly preferred) and familiarity with DASH.

• Knowledge of restoration processes, insurance workflows, and TPA systems.

• Proven ability to create scalable processes and training programs for field teams and strong background in home services, restoration, plumbing, or construction industries.

• Bachelor's degree in business, marketing, or a related field.

Core Competencies

• Strategic Leadership – Guides and motivates teams toward measurable growth goals.

• Relationship Builder – Cultivates strong, trust-based partnerships with external stakeholders.

• Accountability & Ownership – Sets high standards for self and team performance.

• Analytical Thinking – Leverages CRM and performance data to drive strategic decisions.

• Communication Excellence – Inspires confidence through clear, persuasive communication.

Equal Opportunity Statement

Northeast Power Dry is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive workplace for all employees.

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