- Provide accurate information on business processes that the associate supports. Accurately record and escalate product, operational, or technology issues to the appropriate owner. Understand required accountabilities in the area in which the Associate works.
- Research, respond, and follow-up with assistance from other team members as required to questions from field users, external clients, Operations, and other RBC Business Units. Associate will draft basic knowledge articles, as well as make changes and updates for review by leaders.
- Escalate questions to the appropriate senior associates within FCSS.
- Reduce risk by suggesting process changes or modifications as appropriate. What do you need to succeed? Must-have
- 4-year degree from an accredited university in business, finance, or related field or equivalent or High school diploma AND 1+ year of job-related experience.
- Ability to communicate effectively, both verbally and in writing.
- Ability to understand and meet business daily support needs.
- Ability to work efficiently and accurately with minimal supervision.
- Ability to work independently and within a team environment.
- Ability to work well and maintain composure under pressure.
- Ability to effectively deal with difficult people, situations and/or conflict.
- Strong customer service, organizational skills, attention to detail and confidentiality.
- Basic computer skills in Windows-based software products including Word, Excel and Outlook. Nice-to-have
- Salesforce contact management experience. What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business Job Skills Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting Additional Job Details
-
FCSS Associate I
3 weeks ago
0000050176 RBC Capital Markets, LLC Minneapolis, United States Full timeJob Description · What is the opportunity? The primary purpose for this position is to provide field- and client-facing customer service and support. The Associate will assist and provide accurate information to clients and field users and will keep diligent records of all inter ...
-
Associate I, FCSS
1 month ago
Royal Bank of Canada Minneapolis, United States Full timeJob Summary · Job Description · What is the opportunity? · The primary purpose for this position is to provide field- and client-facing customer service and support. The Associate will assist and provide accurate information to clients and field users and will keep diligent recor ...
-
FCSS Associate I
2 weeks ago
RBC Capital Markets, LLC Minneapolis, United States Regular, Full timeJob Summary · Job Description · What is the opportunity? · The primary purpose for this position is to provide field- and client-facing customer service and support. The Associate will assist and provide accurate information to clients and field users and will keep diligent recor ...
Associate I, FCSS - Minneapolis, United States - 0000050176 RBC Capital Markets, LLC
Description
Job Description
What is the opportunity? The primary purpose for this position is to provide field- and client-facing customer service and support. The Associate will assist and provide accurate information to clients and field users and will keep diligent records of all interactions. They will need to maintain queue and hold time standards. The Associate is responsible to keep current on changes to business processes and the technology that impacts the clients and field users they support. What will you do?Address:
250 NICOLLET MALL:MINNEAPOLISCity:
MinneapolisCountry:
United States of AmericaWork hours/week:
40Employment Type:
Full timePlatform:
Wealth ManagementJob Type:
RegularPay Type:
SalariedPosted Date:
Application Deadline:
I nclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at