- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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Lead Medical Technologist Registered Point Of Care Coordinator - Montgomery, United States - TriHealth, Inc.
Description
Job Overview:
This position is responsible for the general oversight of the point-of-care testing program of TriHealth Laboratories
Oversight includes:
development, maintenance, and execution of policies and procedures meeting CAP and applicable JCAHO standards for point-of-care testing for Good Samaritan Hospital and Bethesda North Hospital to ensure adequate training, testing and test monitoring; ensuring consistent testing and test reporting at all TriHealth point-of-care testing locations; order and distribution of supplies; investigation of potential point-of-care testing methods.
This position must work independently but under the supervision of a site laboratory supervisor, and provide leadership for the other laboratory personnel trained to handle point-of-care testing duties performed within the laboratory.
Job Requirements:
Graduate of an approved technical, professional, or vocational program in
Graduate of an accredited school of MT, involving internship of at least 1 year
MT (ASCP) or equivalent certificate
American Society of Clinical Pathologists (ASCP)
MT clinical training and proficiency using Microsoft Office products is highly desirable
1-2 years experience
Job Responsibilities:
Demonstrates procedure knowledge/quality assurance knowledge:
Knowledge and understanding of CAP and applicable JCAHO standards for point-of-care, preparation of procedures and POCT operator training, preparation and monitoring of quality assurance documentation.
Prioritizes/organizes/handles quantity of work, monitoring processes and ongoing operator training/certification, timely assistance to operators' needs.Completes complex assignments received/delegated/completed:
Maintenance and validation of point-of-care testing data management and testing systems, arrangement for on-going training and changes in processes/procedures.
Produces accurate, quality data management system and procedures.
Communicates in a positive and productive manner with other healthcare professionals managing operators of POC testing, maintaining positive and productive work relationships with other laboratory professionals, investigating avenues of change for greater efficiency of service.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Consistently
Continuous Learning - Consistently
Hearing:
Conversation - Frequently
Hearing:
Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Rarely
Reaching - Frequently
Reading - Consistently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Thinking/Reasoning - Consistently
Use of Hands - Frequently
Color Vision - Consistently
Visual Acuity:
Far - Consistently
Visual Acuity:
Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...