Customer Service Specialist - Novi
5 hours ago
Job description
Job DetailsJob Location:
NOVI MICHIGAN - NOVI, MI 48375
Position Type:
Full Time
Job Category:
ManufacturingOrotex is a successful global manufacturing company originating from Japan with roots in the U.S. for over 20 years. We specialize in cutting-edge noise and vibration control components for Tier 1 Automotive manufacturers.
In recent years we have almost doubled our operations and continue to successfully grow.
The Orotex team takes great pride in our ability to produce and manufacture high quality parts while staying committed to environmental efforts.
Orotex provides a team atmosphere and treats every member of the team like family. Join the Orotex Team, Join the Orotex FamilyPurpose of the Position:
Provide customer service to all Orotex customer, data entry, support all department goal.
Duties and Responsibilities
Enter customer orders and production data into Excel spreadsheets
Enter and maintain customer orders and forecasts using Macola
Assist all customers with their needs
Create and monitor sales orders
Transfer forecast data from EDI to Macola
Conduct physical inventory counts as required
Ensures all daily paperwork is completed by packers and verifies information
Cross train in other areas and other duties as assigned or required
Qualifications
Detailed oriented and motivated with strong analytical and problem-solving skills
Strong computer skills (i.e Inventory systems, Excel, Word, Outlook etc.)
Ability to work independently, excellent time management and organizational skills
Ability to understand, speak and read English
Previous automotive experience with high volume manufacturing preferred
Ability to work overtime and needed
Ability to follow written and verbal instructions
High School Diploma or GED
Physical Requirements
Ability to sit or stand for 8 plus hours daily
Ability to use both hand, wrists, and arms with continual motion
Ability to push, pull, grasp, and reach objects
Ability to lift 50 plus pounds repeatedly
Ability to bend, stoop and walk frequently
Working Conditions
Standard office environment. May require walking through production floor around noisy equipment.
Personal Protective Equipment Required
Safety glasses at all times, safety gloves, non-slip work shoes, ear plugs as necessary
Direct Reports
No direct reports
We offer a competitive benefits package starting after just 30 days of employment
Flexible schedules
80 hours PTO the year you begin
24 hours COVID sick pay
4 different medical plans (company typically covers 85-95% costs)
Vision & Dental
Flex spending/dependent care accounts
Employee Assistance Program
Company sponsored Life Insurance, Accidental death, short-term & long-term
401K with company match
9 paid Holidays
Company BBQs & Holiday parties
Employee engagement:
Employee of the Month, Safety Bingo, Anniversary Awards and much more
We are an Equal Opportunity Employer and value diversity. All employment is decided based on qualifications, merit, and business need.
Offers of employment are contingent upon satisfactory completion of a drug screen, background check, and physical. Qualifications
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