Marketing Manager, Project Execution - Charlotte, United States - Brightspeed

Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web

We are seeking an experienced Marketing Manager to join our Marketing Operations team. As a Marketing Manager, you will be responsible for overseeing and managing various projects from inception to completion. You will collaborate with cross-functional teams to ensure timely and successful project delivery. In this role, you will have a strong background in project management, excellent communication skills, and a proven track record of delivering projects on time and within budget.

As a Marketing Manager, Project Execution, your duties and responsibilities will include:

• Collaborate with cross functional teams (with IT focus) to ensure marketing readiness and or ongoing operational support for residential and small business programs, products, pricing, offers, and strategies are launched in market.
• Ensure marketing growth projects are clearly prioritized and tracked with IT counterparts
• Provide marketing support for various testing plans prior to system releases
• Implement marketing pricing, promo, and offer changes within the product catalog; ensure accuracy and documentation
• Support IT elements for operational plans that position our teams to meet and exceed targets
• Support the manager who is orchestrating initiative across a wide array of marketing teams by ensuring systems are ready and positioned for success
• Ensure process assurance by tracking and providing operational program support as needed
• Monitorprogram effectiveness by partnering with sales channels and providethis back to the product teams (iterative feedback loop)
• Provide support in launching new or managing ongoing marketing tactics to sales and marketing teamswith agile project management processes
  • Identify impacts of launch across the customer journey
  • Work with cross functional journey owners to document tactic flow and impact (includes Product/Development for prioritization)
  • Determine reporting processes; implement manual reporting as needed
  • Communicate status of program throughout to various audiences (written and orally)
  • Determine gaps and opportunities for efficiencies
• Position will manage marketing programs from offer concept thru fulfillment to ensure process and / or revenue assurance. Will include multiple programs based on customer type, customer scenario (acquisition or retention), region, channel (digital, call center, face to face).
• This position is needed to implement and track programs that will enable marketing achievement of goals

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor's degree in Business, Marketing or related field
• 8+ years in Marketing, Marketing Operations, Program Management
• 8+ years' experience in the telecommunications industry
• Experience launching new programs, products, pricing and offers to sales channels
• Cross functional leadership experience
• Strong organizational and tracking skills.
• Ability to connect the dots across strategy, planning, execution and results; agile marketing
• Process and detail orientation
• Strong written communication and public speaking/presentation skills
• Strong track record of establishing trusted relationships

BONUS POINTS FOR:

• Direct or sales support experience
• Telecommunications industry experience

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WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness throughphysical, emotional and financial health.Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

Diversity, equity and inclusionare at the center of our grounding belief inBeing Real.

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us befierce advocatesfor moreaccessible,inclusiveand high-quality internet, because webelieve doing so promotesequityin the communities we serve.

Brightspeed is an Equal Opportunity Employer

For all applicants, please take a moment to review our Privacy Notices:

• Brightspeed's Privacy Notice for California Residents
• Brightspeed's Privacy Notice