Accounting Clerk - Hopewell

We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment. · This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that ...

Job description

We are seeking a detail-oriented, professional Customer Service Representative to support our clients and sales teams in a fast-paced manufacturing environment.

This role is responsible for managing customer inquiries, processing orders, and delivering exceptional service that strengthens customer relationships.

Responsibilities:
Serve as the primary contact for customer inquiries via phone, email, and in-person regarding products, orders, and shipments.
Process quotations, orders, returns, and resolve issues related to product specifications, pricing, lead times, and delivery.
Provide accurate and timely information on product availability, inventory status, and order tracking.
Collaborate with manufacturing, logistics, and sales teams to ensure excellent fulfillment and timely resolution of customer concerns.
Maintain detailed records of customer communications and transactions.
Proactively identify and resolve potential service issues, escalating complex situations as needed.
Support customers throughout the order lifecycle, from initial inquiry to after-sales follow-up.
Stay informed about product offerings, technical specifications, and industry trends to provide informed guidance and problem-solving.

Demonstrated experience in a customer service or administrative role (manufacturing or industrial sector experience preferred).
Strong organizational skills with attention to detail and accuracy.
Excellent communication and interpersonal skills, both written and verbal.
Proficient in Microsoft Office Suite; familiarity with ERP software or order management systems is a plus.
Ability to multitask and thrive under pressure in a deadline-driven environment.
Problem-solving mindset, with a willingness to learn industry-specific concepts.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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