Collector, Credit and Collections - Sparks Glencoe, MD, United States - First Financial Federal Credit Union of Maryland

Description

First Financial Federal Credit Union


Department:
Collections


Reports To:
Collections & Loss Mitigation Manager
EEO-1
Job Class: - Administrative Support Workers
In office position with the opportunity to work a hybrid schedule after the probationary period.

Assist the Collection & Loss Mitigation Manager in the resolution and collection of delinquent accounts. Offer solutions that help Members achieve and maintain a good credit rating.
Attempts telephone contact with delinquent Members in accordance with the Fair Debt Collection Practices Act (FDCPA). Telephone contact attempts should be done on all numbers including home, place of employment, etc.

• Ensures that all work/communication actions (i.e. phone calls, emails, promises to pay, updates, etc.) are documented in the collections system to maintain accurate records on all delinquent accounts.
• Ensures that future follow-up dates are maintained to provide maximum coverage of your delinquent queue assignment and guarantee there are no accounts with follow-up dates in the past.
• Communicates a sense of urgency to the Member to pay each account current. Emphasize the need for a specific date the account will be cured in order to prevent the account from aging further.
• Regularly conducts skip tracing and account analysis in attempts to obtain good contact information for the Member and/or location of collateral.
• Follows up on accounts to ensure its return to good standing.
• Interfaces with various departments including Lending, Branch Operations, Member Services, Accounting, and Information Systems regarding delinquent accounts.
• Meets Key Performance Indicator (KPI) metrics to optimize portfolio performance.
• Reports suspected deceptive or fraudulent practices in the Lending and Collections process.
• Assists in maintaining collection records concerning charged off loans.
• Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including but not limited to FDCPA, FCRA, FACTA, TCPA, UDAAP & SCRA.
• Completes all required training and/or certifications as assigned.
• Adheres to regulations and organizational policies, maintaining awareness and knowledge required to perform the duties of the position including all aspects of the Bank Secrecy Act, Fair Lending, and Information Security.

First Financial of Maryland Federal Credit Union is an Equal Opportunity employer with a strong commitment to hiring for our mission and diversifying our staff.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, marital status, protected veteran status or any other factor protected by law.

18-26 Hourly Wage