Field Services Technician I - North Branch - Mercury Broadband

    Mercury Broadband
    Mercury Broadband North Branch

    1 day ago

    Description

    Join Our Team as a Field Services Technician I

    Are you a hands-on and results-driven worker? Do you find satisfaction in providing essential services to customers in need? If so, this unique role offers the chance to create personal connections as you engage face-to-face with individual customers. You'll enjoy the freedom of using your own work truck, managing your own order schedules, and more

    About Mercury Wireless:
    Mercury Wireless is a leading provider of high-speed Internet and digital phone services, established to bridge the gap in broadband access for rural America. Since our inception in Topeka, KS, we've developed a hybrid approach to service our "last-mile" customers by extending high-capacity fiber optic networks with reliable wireless technologies. Today, we proudly provide Internet access across five Midwest states.

    Position Overview:
    The Field Services Team at Mercury Wireless is the face of our company, and professionalism is key. In this role, you'll be entrusted with the responsibility of meeting our customers' needs while adhering to installation and safety guidelines under the guidance of the Field Team Leader.

    Location: Flint, MI
    Position Type: Full-Time

    Compensation: Competitive Pay
    Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, and Paid Training.

    Key Responsibilities:

    • Install broadband equipment at customer premises
    • Interact with subscribers professionally
    • Configure and connect customer home equipment to the Mercury Network
    • Troubleshoot broadband customer equipment
    • Assist the sales team with localized marketing efforts

    Skills & Requirements:

    • Follow cabling procedures for wiring homes and businesses
    • Comfortable working in elevated and confined spaces such as ladders, roofs, attics, and crawl spaces
    • Basic mechanical skills and knowledge of hand and power tools
    • Proficient in basic computer skills
    • Basic computer networking knowledge
    • Ability to use PC-based applications for programming and diagnosing communications equipment
    • Clean driving record and valid driver's license
    • Self-motivated and customer service-oriented
    • Effective oral and written communication skills

    Training Provided:

    • Safety training
    • OSHA Certifications
    • Installation and equipment training
    • Ethernet wiring
    • Networking Concepts
    • VoIP training

    We are committed to diversity and inclusion at Mercury Wireless. We are an equal-opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need an accommodation due to a disability, please contact our Human Resources Department.


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