Assistant General Manager - Lynnwood, WA
1 day ago
Job description
Why Join Our Team?
At Best Western Alderwood, we take pride in leading the industry with superior customer care. We're looking for an Assistant General Manager to join our friendly, long-tenured team. If you're enthusiastic about making people's day, thrive in a team-oriented environment, and have an eye for detail, this could be your next great move.
We offer a supportive work environment known for its camaraderie, low turnover, and pride in doing things the right way. Most of our team has been with us for years — and we'd love for you to become part of our extended hotel family.
What You'll Do
- Lead the Front Desk: hire, train, schedule, and coach agents and supervisors; ensure smooth 24/7 operation and outstanding guest service.
- Support the General Manager: assist in overseeing all hotel departments — front desk, housekeeping, laundry, maintenance, and breakfast — to maintain strong communication and brand standards.
- Deliver exceptional guest experiences: handle service recovery with professionalism, address special requests, and respond to reviews and feedback.
- Maintain standards & accuracy: ensure compliance with brand standards, cash handling, ID verification, and night-audit accuracy.
- Foster loyalty & sales: promote Best Western Rewards sign-ups, upsell room types, and coordinate with departments to keep rooms available and guests satisfied.
- Promote teamwork: lead by example and maintain open, respectful communication with all departments.
What You'll Bring
- 2+ years in hotel front office leadership (Supervisor, FD Manager, or AGM experience preferred).
- Strong communication, organizational, and problem-solving skills.
- Proven ability to lead a team with professionalism and warmth.
- Familiarity with hotel PMS systems (Chorum experience a plus).
- Comfortable working a flexible schedule, including weekends, evenings, holidays, and overnight.
- Reliable, detail-oriented, and guest-focused.
- Able to stand for extended periods and lift up to 25–30 lbs.
Compensation & Perks
- Pay: Starting at $22/hour (non-exempt, full-time)
- Benefits & Perks: Paid time off, paid sick leave, hotel discounts (including 50% off Best Western stays worldwide and 25% for friends and family), free parking, uniform program, and access to optional discounted training opportunities through AHLEI, University of Phoenix, and Cornell University's online hospitality programs.
Equal Opportunity Employer.
Best Western Alderwood is proud to be an equal-opportunity employer, dedicated to maintaining an inclusive, welcoming environment for all. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected characteristic.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
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