Warranty Administrator - Pembroke Pines, United States - Linder Industrial Machinery

Description

• Develops proper warranty procedures in accordance with manufacturer guidelines
• Provides warranty policy training to appropriate branch employees and customers in conjunction with manufacturer representatives
• Evaluates and tracks the warranty services offered and performed
• Provides extended warranty data and pricing to sales department in accordance with manufacturer guidelines
• Ensures warranty literature and reference material is current and distributes information to appropriate branch employees
• Prepares reports, initiates warranty campaigns and other campaigns designed to maintain and increase the profitability of the service department
• Purchases extended warranties
• Processes all manager approved policy adjustments
• Receives, evaluates and processes warranty claims in a timely manner following the closing of work orders
• Tracks manufacturer turn-around time on warranty claims
• Obtains credits from manufacturers
• Performs other duties as requested by manager
• Develops good working relationships with internal customers and manufacturer representatives

• Experience in heavy equipment sales preferred
• Excellent customer service skills
• Proficient computer skills