Supervisor, Warehouse Operations - Joliet, Illinois, United States

Overview · Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsid ...

Job description

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines' extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program
• Position Pay Range: $64,000.00-$70,000.00 annually

Responsibilities

The Supervisor, Warehouse Operations, oversees day-to-day operations within an assigned team of Estes Forwarding Worldwide and is responsible for leading, directing, and managing operations to ensure a consistently high level of service, quality, and customer satisfaction.

To perform this job successfully, an individual must satisfactorily perform each essential duty.  Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties. 

• Accountable for maintaining profitable, cost-efficient operations and compliance with all company policies and procedures as well as any regulatory guidelines.
• Ability to operate forklifts and pallet jacks.
• Communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments.
• Interface directly with the warehouse team to ensure accurate and timely processing of orders and receipts.
• Process transactions in the Warehouse management system to complete receipts/ shipments/ inventory transfers.
• Perform cycle counts in the warehouse and investigate any inventory discrepancies.
• Adhere to Warehousing best practices and standard operating procedures.
• Drive continuous improvement within the organization through collaboration with site managers.
• Facilitate team meetings and update priorities.
• Directing traffic to the warehouse and making adjustments on orders.
• Lead, direct, and manage site operations to ensure maximum profitability and customer service.
• Manage the resources and facilitate quality and efficient operations.
• Establish and maintain positive, productive customer relations while managing daily resolution of issues. 
• Establish and continuously improve processes to ensure excellent customer relations.
• Ensure compliance with the internal quality policies, procedures, and guidelines.
• Assisting with developing and implementing onboarding procedures for new customer accounts.
• Responsible for creating and maintaining KPIs.
• Facilitate integrated communication between Estes Forwarding Worldwide, LLC's various internal groups, ensuring consistent and effective quality in work performance.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.

Qualifications

The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.

SKILLS AND ABILITIES

• Intermediate proficiency in Microsoft Office, internet, web-based, and job-specific software applications.
• Ability to identify issues, requirements, and opportunities involved in customer service.
• Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.
• Ability to develop and use collaborative relationships to accomplish work goals; develop individual relationships by listening, sharing ideas, and appreciating others' efforts.
• Maintain stable performance under pressure or opposition; handle stress in a manner that is acceptable to others and the organization.
• Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
• Ability to read, write, and speak English fluently.
• Ability to manage the financial aspects of the department (purchasing, budget reviewing, financial reporting, and monitoring expenses).
• Ability to make customers' needs a primary focus and develop and sustain productive relationships.
• Ability to allocate decision-making authority and/or task responsibilities to others to maximize the organization's and individual's effectiveness.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Basic understanding and experience in project management methodologies.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with managers or directors and communicate ambiguous concepts.
• Ability to present to groups across the organization.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Estes Forwarding Worldwide offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

SUPERVISION

Position functions semi-autonomously and position directly supervises 2-20 employees.  Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION/EXPERIENCE

Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in the transportation or warehousing industry required. 1-3 years of supervisory or managerial experience, 2-5 years of experience preferred.  However, a combination of experience and/or education will be taken into consideration. 

LICENSES/CERTIFICATIONS

None required.

TRAVEL

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties. 

Typically sitting at a desk or table.  Intermittently sitting, standing, walking, or stooping.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job.  Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties. 

Normal office situation. While performing the duties of this Job, the employee is also regularly in the warehouse exposed to moving mechanical parts. The employee is frequently exposed to wet and/or humid conditions and extreme cold and/or heat. The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration. The noise level in the work environment is usually loud.

EFW Warehousing is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.