Service Coordinator - Charlotte - AVL Manufacturing USA

Description

About the Company

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Founded in 1998, AVL has grown into a North American leader in turnkey engineering, manufacturing, and assembly solutions and we have just opened a new manufacturing facility in Charlotte, NC. For over 25 years, we've combined in-house mechanical, structural, and electrical engineering with custom acoustical design and airflow analysis to deliver fully integrated power-generation and energy-storage systems. At AVL, our team is the foundation of our success. Comprised of dedicated engineers, skilled fabricators, and experienced project managers, we bring a collaborative, hands-on approach to every project. From initial design to final assembly, we are committed to meticulous craftsmanship and continuous improvement to ensure our customers receive reliable, high-performance products they can trust. Our mantra of "We are one team" is lived by every employee, every day.

About the Role

The Field Service Coordinator's primary function will be to assist the Service Manager and Service team in coordination with the AVL Service Team (Hamilton) to ensure operations and communications are clear and followed. This role will involve coordinating service activities, ensuring teams have the necessary resources before traveling, and maintaining strong communication with internal departments and the Service Team from Charlotte. The Service Coordinator will play a crucial role in Reporting and tracking deficiencies across all projects, communicating the schedule to the site crew, handling logistics for Service, and ensuring compliance with company policies and safety standards. The Service Coordinator acts as the operational control point for all North Carolina field service activities, ensuring alignment between AVL USA operations and AVL Hamilton Service leadership.

Responsibilities

Service Coordination and Logistics

• Coordinate all travel logistics for field teams, including hotel bookings and B1 documentation, ensuring alignment with project schedules established by the Service Team.
• Plan, track, and manage shipments, that only includes ship loose materials, warranty parts, NCR components, and site installation materials, ensuring timely and accurate delivery in collaboration with the AVL Service Team.
• Maintain a high level of situational awareness across all active field deployments, proactively communicating all correspondence back to the Service team.

Inventory, Fleet, and Material Management

• Maintain accurate inventory logs for field tools, fuel, maintenance tracking for the Service Fleet, and consumables, assisting with restocking and requisition processes in coordination with the Service Operations teams, maintaining the records and providing all reports as required.

Administrative and Financial Support

• Provide administrative assistance to the Field Service Manager and Service Project Managers (PMs), including calendar management, travel coordination, and department expense tracking.

Project and Quality Coordination

• Track deficiency list progress daily, updating files and reporting to the AVL Service Project team.

Training, Safety, and Compliance

Operational Accountability & KPIs

• Monitor and report weekly on the following items:
• Field crew mobilization accuracy and on-time deployment
• Deficiency aging and resolution timelines
• Fleet readiness and compliance
• Timecard accuracy and submission compliance
• Travel and logistics cost tracking vs budget
• Provide weekly service coordination report to Hamilton Service Management outlining risks, delays, and required executive decisions.
• Maintain a strict adherence to the deployment Tracker for all North Carolina Field Crews set across by Hamilton Service Operations team.

Authority & Escalation

• Escalate all schedule risks, safety concerns, or customer conflicts to the Field Service Manager immediately.

Job Requirements

4+ years of experience in a coordinator, administrative, or logistics role, preferably within a Operations, Manufacturing or site construction environment.

2. 2+ years of experience in a Project Coordinator Role would be preferred.

3. Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and experience working with Visual MFG. ERP or other related software. Knowledge of Power BI is considered a strong asset.

4. Basic understanding of supply chain logistics, operational efficiency, and material management is required

5. Strong organizational and time management skills with the ability to multitask and prioritize effectively.

6. Detail-oriented approach to effective cross team communication, managing documentation, tracking progress, and ensuring accuracy in reports and financial submissions

Equal Opportunity Statement

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. xhmxlyz All employment is decided based on qualifications, merit, and business needs.