System Analyst - Macon, United States - Crescens

    Crescens
    Crescens Macon, United States

    1 month ago

    Default job background
    Description

    Job Title:
    System Analyst


    Location:
    Macon, GA

    Duration: 4+ Months

    *Local Candidates in the Macon, GA area

    *MUST WORK ON-SITE IN ASSIGNED COVERAGE AREA
    • Job Description:
    Imaging, deployment & technical support of laptops, desktops & peripherals to inhouse & remote customers.

    Configure & support desktop applications & ensure configurations comply with IT policies.

    Date backup,restore, hardware surplus

    Provide onsite desktop support for customers located within assigned locations.

    Troubleshoot end user workstation and peripheral problems and effectively diagnose and resolve issues remotely and in person.


    Ensure that end user applications and equipment continue to work as expected and are in compliance with all applicable policies, procedures, and rules.

    Install & support network devices providing business critical service

    Perform end user data back-up and recovery ensuring attention to detail


    Process surplus equipment according to established procedures, proper sanitization of electronic equipment up to and including disk wiping to DoD standards.

    Open/document/track problem tickets escalating to appropriate workgroups when required.

    Coordinate with vendor support contacts to resolve technical problems with desktop hardware and software.

    Provide special project support including setup and breakdown and relocation of computer equipment and peripherals.


    Skills:
    Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college

    Experience with troubleshooting network connectivity issues in both LAN and WAN environments

    Experience imaging and deploying laptops

    Experience providing desktop/laptop computer hardware support

    Experience supporting Microsoft Outlook email client

    Experience supporting Microsoft Office 2013 or higher

    Experience supporting remote workers and troubleshooting VPN and remote technology issues

    Experience with Bitlocker encryption, antivirus, and malware/spyware removal software

    A+ Certification or Network+ Certification (MUST UPLOAD CERTIFICATION)

    Experience with local and network printer troubleshooting and repair

    Technical support experience in a Windows 10 PC environment

    Experience supporting Cisco VoIP phones and Jabber client

    Setup and install computers for New Hire On-Boarding's and OffBoarding's

    Experience in an Active Directory Domain environment.

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