Lead Receptionist for Private Veterinary practice - Tewksbury, MA
1 day ago
Job description
Best Pets Veterinary Hospital is a successful, medium-sized animal hospital in Tewksbury, MA. We are looking for a Lead Receptionist to join our team of funny, talented, and forward thinking Veterinary professionals. Professionals who share in the value of work/life balance, being financially rewarded for delivering excellent results, educational opportunities to expand our knowledge, and treating each patient as if it were our own.
- Escape corporate environments at our private practice where we deliver job happiness.
- Our location is accessible to Routes 495, 93, 3 & 128 for an easy commute.
- The fun-loving and growing team you would be joining have been together for years.
We practice medicine and run our business with Focus, Aspiration, Teamwork, and Courage — and we hire accordingly.
Position Overview
We are seeking an experienced, organized, and personable Lead Receptionist to oversee our front desk operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading a team, and is passionate about delivering excellent client service. The position could also include areas of Social media, Marketing or Sales opportunities We believe this position represents the first impression and heart of the practice.
Key Responsibilities
- Lead the Front Desk towards our goal of "Concierge level" service
- Contribute to our business's success
- Supervise, train, and mentor reception team members
- Lead team meetings and support a positive workplace culture
- Greet clients and patients warmly and professionally
- Answer phones, texts & emails and manage appointment scheduling
- Address client concerns with empathy and efficiency
- Maintain clear communication between Front Desk, Clients and Medical staff
- Optimize use of PIMS application and related applications
Our Core Values
We are intentional about culture.
- Focus – We practice disciplined, thoughtful medicine.
- Aspiration – We continuously improve and raise standards.
- Teamwork – We collaborate and communicate openly.
- Courage – We advocate for patients and have honest conversations.
If you are looking for a hospital where values drive decisions, you will feel at home here.
Work environment
Schedule includes some weekday evenings and Saturday mornings. Must have excellent computer and interpersonal skills. Work with our team of 4 other Receptionists where you will be working with the most modern cloud-based practice software. We also have the latest direct texting and automated scheduling technology to reduce call volume so you can focus on relationships with our clients.
Benefits
You will find our practice uniquely rewarding including Flexible scheduling, Competitive pay, Accelerated paid vacation, Choice of 14 medical plans, Dental & vision plans, Life and Disability insurance, Bonus incentives, Excellent 401k with match, Rewards & Recognition program, Generous pet care discounts, Continuing education and growth potential proportionate with experience and skill level.
Qualifications
- 3+ years of experience in a veterinary or medical office setting (veterinary preferred)
- Previous leadership or supervisory experience strongly preferred
- Proficiency with veterinary practice management software
- Excellent communication and organizational skills
- Ability to multitask and remain calm under pressure
- Strong attention to detail and problem-solving skills
If you are a motivated leader who loves animals and excels at client service, we would love to meet you Please submit your resume and a brief cover letter explaining your experience and why you would be a great fit for our team.
Job Type: Full-time
Pay: $ $29.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Uniform allowance
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
- Commission pay
Experience:
- Supervisory: 2 years (Preferred)
- Veterinary hospital: 3 years (Preferred)
- Receptionist/CSR: 3 years (Required)
Work Location: In person
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